CLASS101 Help Center

Category

Content Management

CLASS101+ Subscription Service

The CLASS101+ subscription service allows unlimited access to over 4,000 classes with a single subscription. Please Note: Some classes and services (such as clubs) on CLASS101 are not included in the CLASS101+ subscription service. Depending on the contract with the creator, a class may no longer be available under the CLASS101+ subscription service. If any materials are required for a class, they must be purchased separately from the CLASS101+ subscription. The CLASS101+ subscription service is

Available Devices and Browsers

[Available Devices, OS, and Browser/Application] ※ You may face difficulties when using unsupported device or browser, so please check playable devices and browsers first. If you are still having trouble taking classes despite having a compatible device or browsers, please follow the tips below. 1. Please clear the cookies and cache data from your Chrome browser. - Please set all data and delete data. - Enter "chrome://settings/clearBrowserData" on Google Chrome address bar. - Please update your

Class Video Issues

#Lecture Playback Error

Restriction of Using Multiple devices with one account

#ConcurrentConnectionError #ConcurrentConnectionLimit #PlayingOnAnotherDevice

Video Settings

① Backwards ② Play or Pause ③ Forwards ④ Volume ⑤ Section Repeat - The section repeat feature allows you to repeat a part of the video over and over. Click once to set the starting point of section repeat, and click once more to set the ending point of section repeat. During playback, only the section is automatically repeated. If you press it again, the section repeat is canceled. ⑥ Class Name ⑦ Video Play Speed - 0.25, 0.5, 1, 1.5, and 2x speed can be set, and the default setting is 1x speed.

How to Download a Digital Kit

You can download your purchased digital kit by going to [My Page > Orders & Shipping], searching for the digital kit within the purchase period, and downloading it. Please note that for digital kits, refunds are not available after 7 days from the purchase date or once the kit has been downloaded.

How to Download Class Notes

[App _ Download] 1. Click the "Download Class Notes as PDF" button below the class video. - Android (Galaxy): Check the file in My Files > Downloads folder. - iOS (iPhone): Check the file through [Send to Another Location]. [Web PC Chrome Browser _ Download] 1. Click the "Download Class Notes as PDF" button on the right side of the class video. The downloaded class notes can be found in My PC > Downloads folder.

When the Language Settings Are Incorrect

For App Users: 1. Open the CLASS101 app. 2. Tap on the profile icon at the top right. 3. Click on the gear icon at the top right (Settings). 4. Select "Region Settings." 5. Choose "United States / English" 6. Tap "Change." ※ If you experience issues after following these steps, log out of the app, and on the login screen, change the region settings at the top. For PC Users: 1. Ensure that the language settings of your browser are set to English. 2. If the language is already set to English, chec