Category
Products and Orders
How do I use a coupon or discount?
Please follow the steps below to use coupon. 1. Click "Enter coupon code" on Final Confirmation page. 2. Enter the coupon code and click "Use coupon". 3. If the coupon is used successfully, you will be able to confirm the discounted amount and the total fee will also be the one after discount. Please note that the coupon can only be used when you place the order. As the coupon cannot be used once the order is confirmed, please make sure if you have used the coupon successfully before placing theChange / add / cancel contents of the order
We cannot accept any cancellation or change (including adding item, change size or color and so on) after the order is confirmed. Please make sure that the order details are correct before placing an order.When will I be billed for my order?
Typically, billing occurs at the time the order is completed, and once payment is confirmed, the shipping process begins.Can you provide information about size notation?
The size guide is available on the product page, detailing the dimensions and specifics of the product. Sizes are generally based on standard Japanese measurements, but may vary slightly depending on the brand or product. We recommend checking the size guide before placing your order and comparing it to your own measurements. If you have any questions regarding the size of a product, please feel free to contact us. Please note that the size and color cannot be changed after the order is confirmeHow do I confirm the content of my order?
Please log in to your FASBEE account and check the [Order History] section. Alternatively, you can send a message to our chatbot with your order number for assistance.