Category
Membership and Account
How can I change member information?
You can change your member information from [My Page]→[Update Account Info] after login to your account. If you would like to change or add address, you can do it from [My address]. Please note that the item will be shipped to the address you choose when you place the order. Therefore, if you would like to change your address, please make sure you complete the change before placing the order.How do I register as a member?
You can register as a member using one of two methods. Original Sign-Up 1. Fill out this registration form with your personal information, including your name, email address, and password. 2. Review and accept our terms and conditions. 3. Click the "Sign Up" button to complete your registration. SNS Fast Sign-Up 1. On the registration page, choose the option to sign up using your social networking account. 2. Log in to your chosen SNS account and authorize our site to access your basic profile iHow can I unsubscribe marketing email?
After logging in to "My Page", you can follow the procedure below to change. 1. Click “Update Account Info” in "My Page" 2. Uncheck the “Send me marketing email” 3. Click “Change” and the process will be completed.Can I change shipping address after placing an order?
Please note that the process from ordering to shipping will be completed in a short period of time. Since we cannot change the shipping address after the order has been placed, please change the information from the "Confirmation of shipping address" section before ordering.How can I terminate my account?
To terminate your account, please follow these steps: 1. Log into your account. 2. Click on "Terminate Account" in the menu. 3. Review the confirmation message and proceed by clicking the confirmation button. Please note that once your account is terminated, all your account data will be permanently deleted and cannot be recovered. If you have any issues or need assistance, please contact our customer support team.How can I find my account that I used before the FASBEE renewal?
We sent an email to all FASBEE members on October 10th (Japan time) with instructions to reset your login password. We apologize for the inconvenience, but please follow those instructions to reset your password. If you haven't received the "Reset Your Password for Our Updated Website" email, please check your spam folder. If it's still not there, feel free to reach out to us using the chat button in the bottom-right corner of the homepage. We’ve identified an issue where Hotmail users may not b