Sneakers Quality Guideline

We consider minor stains, scratches, etc. that occurred during production to be within the range of individual differences of a new, genuine item.

Please see below for details on individual standards.

*The color of the images on the product page may appear slightly different from the actual product depending on factors such as the photographed conditions and so on.

Minor scratches, dents, and wearing will meet our guideline standards as it is confirmed that these conditions may occur during the manufacturing and transportation processes.

Large scratches, damage, and dents that are considered "B" grade items by the brand/manufacturer will not meet the guideline standards.

Minor stains will meet our guideline standards because they may occur during the manufacturing process or when the item is handled by an authorized retailer.

Stains are often seen even when purchasing from a retail store.

Items with extensive, non-wipeable stains or marks or signs of wear, even if occurred during storage, manufacturing, or at an authorized retailer, will be deemed to not meet our guideline standards.

As color migration from the item material, box, etc. can occur during production and transportation, minor color migration will meet our guideline standards.

In the case an item should show extensive or excessive color migration, we will consider it as not meeting our guideline standards.

During production, glue stains and excess glue may sometimes be found on the areas such as the midsole and toe box. Since this is often seen even on items purchased from retail stores, we consider items with glue stains, and excess glue to meet our guideline standards.

If excess glue is present in a quantity and/or to an extent that is found to be above individual differences, we will consider the item to not meet our guideline standards.

*Please try wiping with a wet cloth after applying heat to the affected area using tools such as a hair dryer, as this may help to remove the glue.

Minor wrinkles that may occur during in-store fitting or due to the nature of the materials will meet our guideline standards.

Heavy wrinkles such as those that occurred during the manufacturing and transportation processes, or due to multiple trial wears, will not meet the guideline standards.

Minor deformation can occur in the outsole during the manufacturing process and is often found tilting at an angle when placed on a flat surface, this is often seen even when purchased from authorized retailers and therefore meet our guideline standards.

Items that are deemed difficult to wear due to the degree of deformation, such as when placed on a flat surface with one side lifting significantly, will not meet the guideline standards.

Shoes with misaligned or unopened shoe eyelets (except for metal/plastic shoe eyelets) will be considered to meet our guideline standards as such conditions have been confirmed even when items have been purchased from an authorized retailer.

Many items that have been purchased from authorized retailers have been confirmed to have creasing or color migration on the shoe size tags.

This happens if shoe size tags are attached to the body of the shoe itself during manufacturing while still folded.

Since the above-mentioned conditions have been confirmed for many instances of items purchased from authorized retailers, minor stains or damage to shoe size tags will meet our guideline standards.

Large stains, or major damage and/or tears to the shoe size tags caused by heat exposure or other factors, will be considered as not meeting our guideline standards.

Many people discard tissue paper when storing items to prevent yellowing, discoloration, and insect infestation.

Plain tissue paper is not required to be included with the item, and any tears or wrinkles will meet our guideline standards.

Special tissue paper with designs and similar printed on it must be included with the item as it is specific to that particular item. Large tears on the special tissue paper will not meet our guideline standards.

*About wrinkling on the tissue paper, since this may occur during the handling and transportation of the item, such condition will meet our guideline standards.

Shoelaces with minor fraying, color migration, and stains that are obtained from manufacturing or retailer handling will meet our guideline standards.

Large fraying or extensive stains will not meet the guideline standards.

Minor cracks or fraying at the tip of the shoelaces, and a difference in bonding coverage between the left and right lace tips are common even when purchased from authorized retailers, and will meet our guideline standards.

If the lace tip is detached, bent, or has a large cracked/crushed end, it will not meet the guideline standards.

As with the shoes themselves, glue stains can be found on some parts of the shoelaces during manufacturing.

Since this is often seen even on items purchased from authorized retailers, items with glue stains will meet our guideline standards.

Insoles with small cuts, dents, etc. on the underside are found in many instances even for items purchased from authorized retailers, and for this reason such items will meet our guideline standards.

Area-extensive and/or multiple dents/chipping will be deemed as not meeting our guideline standards.

As accessories and brand tags (e.g. hang tag) may have been removed from the tag string at the time of purchase from an authorized retailer, it will meet our guideline standards.

Also, the plastic bags that hold the shoelaces are not required and can be with or without.

Scratches that show extensive paint peeling or noticeable scratches will not meet our guideline standards.

For items that present light yellowing that can be confirmed to be present at primary distribution stage, or for items that have been in circulation for a long time since their manufacture and have been found in many instances to present yellowing at secondary distribution stage, we consider such yellowing to be an appropriate age-related deterioration and will meet our guideline standards.

Items with a high degree of yellowing or a difference in tone of the yellowing between the left and right shoes will not meet the guideline standards.

For other examples where items will meet our guideline standards, please refer to below.

*An item may still meet the guideline standards, even if a given situation is not listed in the examples below, as it may depend on the characteristics of the specific item/material and the overall condition of the majority of the items found in the market circulation.

• Minor damage or stains on the box that are present since the time of purchase from authorized retailers or online.

  *Please refer to Damaged Box Guideline for more information.

• Sewing position differences or roughness.

• Color migration of laces or wrong length of laces.

• Stock laces swapping (i.e. replacing the initial shoelaces with a set of accessory shoelaces).

• Uneven coloring of logos and prints.

• Differences in leather between left and right shoes or individual differences between products.

• Replacement boxes.

  *Only replacement boxes by the item manufacturer will meet our guidelines standards

  *Replacement boxes manufactured by retailers other than the manufacturer will be deemed to not meet our guideline standards

Items that have been manufactured for a certain period of time are expected to change in condition over time, even if they are new/unworn.

Items that have been on the market for more than 5 years have a high possibility of yellowing, color migration, or staining due to long-term storage.

Therefore, if the degree of age-related deterioration is small, the item will meet our guideline standards.

Please note that the presence of shoe crumbling (hydrolysis) can only be confirmed when the item is worn. Therefore, for items that have been on the market for more than 5 years, full compensation will not be provided even if damage occurs during wear.

We do not provide support for initial defects or malfunctions.

If a malfunction occurs, please contact the respective manufacturer to inquire about their warranty.

We will inform the buyer of the condition of the item and confirm whether they want to continue the transaction.

Please note depending on the buyer's decision, the transaction may be canceled and the item will return to the seller.

*If the customer does not reply to our inquiry by the indicated deadline, the transaction may be canceled (or continued) depending on the item's condition.