Guidelines for listing items for sale

SNKRDUNK has guidelines for each item category in order to ensure that sellers and buyers can list and purchase items safely and securely.

Items that violate our guidelines or the rules listed in the related articles may be canceled even if a transaction has started. Also, cancellation fees (10% of the price) may be charged if the transaction is canceled. We ask that all users confirm each of the following statements and use our service in accordance with all rules and guidelines.

【About items that do not meet our guideline standards】

If an item does not meet our guideline standards, the transaction will be canceled and the item will be returned to the seller. The sellers are responsible for any incurred customs duties/taxes when the item is shipped back. Please note that if the condition of the item does not meet our guideline standards, the seller may be charged for the shipping costs of returning the item.

For more information, please refer to the following guidelines for each category and pack and ship your items before the shipping deadline.

Please refer to the description on the Step-by-Step Guide to Listing Items.

We have rules for each item category, as the points of authentication and inspection vary depending on the items.

All users are required to read the guidelines for the relevant item categories.

【About listing information】

Please select all listing information correctly, including item size/style code, condition (if applicable) and shipping deadline. For all listings, sellers are required at the time of listing to select the shipping deadline calculated when a transaction starts.

What if I can't ship my item by the shipping deadline?

【Precautions about quality (item condition)】

Listings on SNKRDUNK are categorized in two main categories: "Brand-new" and "Used".

*Only trading cards are available in the “Used” category on the international version of the SNKRDUNK app. In addition, items in this category are currently only available for purchase. (Listing used items is not available on the international version of the SNKRDUNK app.)

In addition, the guideline standards for quality (item condition) vary depending on the listing method and item category. Please list your items in the item category that matches the quality of your items.

Quality Guidelines

【About transactions】

Users will be notified about the start of a transaction by push notification and email.

Please check the following page for information on deadlines and prohibited terms before the transaction is started. *Once a transaction has started, cancellation requests at your personal reasons is not allowed.

Step-by-Step Guide to Listing Items

Prohibited behaviors and precautions for packing and shipping

【Foreign Substance Contamination Handling】

If a foreign substance is found to be included with the item, the transaction will be canceled and the item will be returned to the seller, regardless of the authentication results.

【If an item does not meet the guideline standards after the start of a transaction】

If the item is determined to not meet SNKRDUNK’s guideline standards during authentication and inspection, we will confirm with the buyer whether or not the transaction can continue.

If the transaction is canceled, we will return the item(s) with prepaid shipping (i.e. shipping costs to be borne by SNKRDUNK).

Fixtures (packing materials, certificates of authenticity, etc.) discarded during processing operations at the SNKRDUNK Authentication Center cannot be returned. Also, we do not accept compensation requests.

Please note that SNKRDUNK reserves the right to cancel transactions immediately for any of the following items at its discretion.

In such cases, the item(s) will be returned by cash on delivery (shipping costs to be borne by the seller).

• Items that clearly do not meet the guideline standards;

• Items that differ from the contents of the transaction, such as wrong size, wrong model number, etc.;

• Products prohibited from being listed;

• Products contaminated with foreign substances.

【About the size of the items】

Please list your item based on the official sizes provided by the manufacturer.

For items with multiple size designations or collaborative items, the standard size used for inspection differs depending on common sales channels (Japan or outside of Japan).

【Availability of pages for each size standard for items with different size standards depending on the region】

There may exist separate product pages depending on the Japanese, European, American, and Asian size standards. If the item pages are separated by size standards, please list the item from the item page of the correct standard for your item.

Sellers are allowed to list items that do not have separate item pages, regardless of the item size standards.

【For brands and items not yet registered on SNKRDUNK】

If your item is not registered on SNKRDUNK, we kindly ask you to refrain from listing it, as we may not be able to authenticate unregistered brands/items.

SNKRDUNK will immediately delete any such items as soon as they are confirmed.

In the unlikely event that a transaction has started, the transaction will be canceled and the item will be returned by cash-on-delivery shipping (i.e. shipping fees to be borne by the seller).

However, we are constantly updating the brands and items we handle based on requests from users. Please kindly note that you can request the addition of a specific item to our product directory by filling out the form linked below:

Request form to create a new item page

【Invoices, receipts, etc.】

Fixtures that contain even the slightest amount of personal information, such as invoices (delivery slips) or receipts, are in general not considered an accessory.

*Excluding some items

*Invoices (delivery receipts) from other authentication companies are not included in what are considered accessories.

Rest assured that, should invoices, receipts and similar be included as accessories, we will destroy the parts that contain personal information at the time of inspection.

*If a transaction is canceled during inspection (start of the authentication) or thereafter, there is the possibility that any of the above-mentioned fixtures, if included, may already have been discarded at the time of return arrangements.

【Handling of fixtures that are not included in the primary distribution channel, such as certificates of authenticity】

The following items are not considered as accessories for a transaction and will be discarded during the authentication process:

• SNKRDUNK Authentication Badge or Sticker

• Badges, tags, certificates, delivery receipts from third-party authentication companies

• Store bags, store stickers and patches

Depending on the retail channel, there is the possibility that the items listed above may or may not be handled as required accessories, and for this reason they are excluded from the scope of required accessories in all listings.

Due to the likelihood of the above occurrences, stickers and other items that are included with a particular product are also excluded from the scope of required accessories, and for this reason items may be listed regardless of whether such accessories are included or not, and regardless of their condition. However, if they are included with the item, the item will be shipped to the buyer as is.

Please kindly try searching by brand name, model number, item name, and other informations in the search bar displayed at the top of the app.

If you have any questions about how to select an item for sale, or if you have any concerns about the item pages of the items you are selling, please feel free to contact us.

We also ask that you include images and item information that confirm the condition of the item.

• Please note that this is only a support for the listing of the item and does not guarantee that the item will pass the authentication process.

SNKRDUNK is committed to eliminating the distribution of counterfeit products.

A violation fee (50% of the total sales price) will be charged for highly malicious sales, such as items that are judged to be counterfeit or items that have been previously identified as counterfeit (or banned) and then re-listed.

Also, if we detect any disruptive behavior that interferes with the use of other customers, we will delete all listings and place restrictions on the account responsible for such behaviors.

【Prohibited Items】

The following items are prohibited and cannot be listed in any category.

• Items that are suspected of being counterfeits

• Items from brands that are not registered on SNKRDUNK (items with different style codes than of the items listed)

• Store bags, store stickers and patches ※Not handled even as accessories

• Item with autographs or handwritten illustrations on them

• Novelty goods, commercial samples and other not-for-sale items

• Items that are stained by insects or mold