I want to check the condition of the trading cards I purchased in advance
SNKRDUNK will authenticate and inspect all brand new trading cards to ensure that they are genuine and unopened, and only items that meet our standards for authentication and inspection will be delivered to buyers.
Please refer to the following for the details of the authentication and inspection of boxed and packaged items.
【Boxed items (shrink-wrapped)】
We mainly check the condition of the box and shrink wrap, and for items that come with a shrink wrap, we also inspect whether the item is unopened with no signs of having been rewrapped.
Please note that, as we have confirmed the existence of individual items with loose shrink wrap since the time of manufacturing and primary distribution, we consider looseness in the shrink wrap of unopened items to be within our authentication standards.
Also, we have found small fibers and dust in shrink-wrap and scratches on boxes during the manufacturing and packaging process at the manufacturer's factory, so these items are also within the guideline range.
*We will ask the buyers to check the condition of any torn or damaged shrink wrap that we judge to be out of our standards.
*We do not open the box or inspect the inside.
【Boxed items (not shrink-wrapped)】
Items that have not been shrink-wrapped from the manufacturing stage may only be listed if they are in unopened condition. However, please understand in advance that such boxes will be opened at the time of authentication to check the number of packs contained in the box.
If the condition of the item is such that it can be determined that the box has been opened, as listed below, we will deem that the item does not meet our guideline standards and the order will be immediately cancelled.
・There are traces of the original tape having been removed.
・The original tape has been cut off.
・The tape is different from the original tape.
・The original tape is missing.
・Other signs that the box has been opened.
*Some boxed items will be inspected by opening all individual items in order to check the number of packs and the inside of each box. We ask for your understanding in advance.
*Please note that if you are listing boxed items that are not originally shrink-wrapped, they should be listed as packs, not as boxes, even if they were purchased on SNKRDUNK.
For items that are not originally shrink-wrapped, we cannot guarantee the rarity inclusion rate of the cards because we cannot guarantee that the item is unopened even after the above checks have been completed.
Products annotated as "No guarantee that the box is unopened or the rarity of the cards due to the nature of the box" in the product image are eligible.
【Packaged items】
Small holes (including air holes) and minor scuffs that occur during the manufacturing process will meet the guideline standards, as these can be confirmed even when the item is purchased from an authorized retailer.
*Due to the peculiar nature of these items and of our listing rules, we are not able to guarantee the rarity of the cards found inside the packs, regardless of the number of packs included in the purchased set.
*If you wish to encounter the same rare card inclusion rate as the one guaranteed for boxed items, please consider purchasing trading card boxes instead of loose packs.
In the case that an item you received is in a condition that does not meet our guideline standards, please contact us at the e-mail address below with pictures of the item.
At that time, if there is any discrepancy between the history and condition of the item at the time of authentication and inspection, we will not be able to provide compensation or any other support, so please do not open the package and wait for information from us.