Thank you for always using SNKRDUNK.
We would like to inform you that we have decided to make some changes to the specifications regarding transaction cancellation.
The timing of automatic cancellation when the item is waiting to be shipped by the seller has been changed. From now on, the specification will be that the transaction will be automatically cancelled after 30 days after the day the transaction started if the seller does not ship the item.
The following is a guide to the details of the changes.
・If the seller did not notify us of the shipment after the shipping deadline had passed and 10 days had elapsed, the order was automatically canceled.
・If the seller does not notify us of shipment after 30 days have elapsed after the transaction start day, the order will be automatically canceled.
*After the deadline for shipment has passed, the buyer will still be able to cancel the order if they wish to do so.
・The 1st day of the 30-day period is counted starting from the day after the start of the transaction at 0:00 AM Japan Standard Time (10:00 AM Eastern Time)
・On the 30th day, after 11:59 PM Japan Standard time (9:59 AM Eastern Time) transactions will be automatically canceled sequentially
*Automatic cancellations will be processed sequentially between 0:00 AM and shortly after 3:00 PM Japan Standard time (between 10:00 AM and shortly after 1:00 PM Eastern Time)
April 11, 2025 (Japan Standard Time)
This specification change will also be applied to items that have already been listed or transactions that have already started.
Please note that, from now on, all transactions will be automatically canceled after 30 days after the transaction start date.
If you have any questions, please contact us via the chat of the relevant transaction or email:
information@snkrdunk.com