Prohibited behaviors and precautions for packing and shipping

■Do not send the package using an address or name other than the registered one.

Please make sure to ship your item using the name and address registered with SNKRDUNK.

Shipping with a different name and address will result in the item not being able to properly link to its respective transaction and may result in the cancellation of the transaction.

Also, please do not send items purchased on other websites directly to SNKRDUNK.

*Sellers are responsible for the shipping costs for shipping their items to SNKRDUNK.

■Do not attach the shipping label directly to the item's packaging (e.g. box).

We treat the item's box as an important part of the item.

Please do not attach the shipping label directly to the item's box, as this may cause damage or stains to the item.

If you send your item with the shipping label directly attached to the item's box, we will cancel the transaction and send the item back to you.

■ Do not put stickers on items.

To prevent damage and stains, please do not attach stickers or similar items to the shoe box, the shoe itself, and its accessories.

If you send us an item with a sticker attached, we will cancel the transaction and send the item back to you.

■ Do not include anything that is not relevant to the transaction.

Please do not include items that are not relevant to the transaction.

Before shipping, please check to make sure that there are no non-transaction-related items included in the package.

■ Please be sure to notify us when you have shipped your item.

Please be sure to provide us with the tracking number as soon as you have shipped your item Failure to notify us of your shipment will also result in the cancellation of the ransaction, such as the expiration of the shipment deadline.

Please note that a cancellation fee will be charged in the event of a cancellation.

■ Handling of Packing Materials after Arrival at SNKRDUNK.

Packing materials will be disposed of upon confirmation of the arrived item and its corresponding transaction. We do not return boxes or bags used for packing.

In the unlikely event that the transaction is canceled, we will return the items to you in an appropriate size box from the packing materials available at SNKRDUNK.

*Please note that the packaging size may be different from the one you sent.

■ Response to Undelivered Items after Shipping Notification from the seller.

If we are unable to confirm the arrival of the shipped item(s) 3 days after the shipping notification, the transaction may be canceled.

If there is a delay in shipping, please contact us in advance via the relevant transaction chat message with a detailed description of the reason for the delay.

*If the transaction is canceled, a cancellation fee will be charged.