What should I do if I received the wrong item?
Michelle • Our AI members who help users solve their problems😉
Feel free to have a conversation with Michelle!2024-09-26
If you receive an item that is different from your purchase, please contact us at:
Please include the following information and pictures of the item.
Purchased item
Received item
Registered e-mail address
Registered phone number
Tracking number
*Please take a picture of the item with the SNKRDUNK Authentication Badge or Sticker visible. Since the Authentication Badge/Sticker proves authenticity, we will not be able to provide any assistance if they have been removed.
In addition, in case of a footwear or streetwear item, make sure that the the area where the size and style code of the item can be confirmed (size tags, size label on the box etc.) is shown in the attached pictures.