Category
Refund Requests
FAQs for Full compensation.
Can I return or exchange an item?
IMPORTANT We do not accept exchanges (except for primary distribution products). We do not accept returns or exchanges for personal reasons such as purchasing the wrong size, items different from the image, etc. The following conditions must be met to receive full compensation: Full Compensation Request Eligibility - The item must be within 7 days after arrival. - The SNKRDUNK Authentication Badge/Sticker must not have been removed. In the case of Official Brand items (items that were purchasedWhat should I do if I received the wrong item?
If you receive an item that is different from your purchase, please contact us at: information@snkrdunk.com Please include the following information and pictures of the item. - Purchased item - Received item - Registered e-mail address - Registered phone number - Tracking number *Please take a picture of the item with the SNKRDUNK Authentication Badge or Sticker visible. Since the Authentication Badge/Sticker proves authenticity, we will not be able to provide any assistance if they have been reIs there any compensation for my order being cancelled?
We are unable to provide discounts or coupons for a future purchase to make up for the price difference due to market fluctuations in the event of a cancellation. Please note that we do not refund the price difference even if the transaction is canceled because of the seller. Please refer to "How do I get a refund?" for the refund method in the event of cancellation.How do I get a refund?
In the unlikely event that the transaction is canceled due to unavoidable circumstances, the credit/debit card payment will also be automatically canceled. *If the transaction is canceled due to the seller's circumstance, any coupon used at the time of purchase will be returned to your account. Please note that it may take some time for the cancelation to be reflected. *If you use a debit card, please note the refund timing is depending on the financial institution (e.g. bank) Please refer to thI am concerned about the smell. Can I return the item?
We are unable to accept requests for returns for similar reasons, as we only ship items that meet our authentication standards, which include an odor check during the authentication. 【Guidelines for Odors】 The following smells, which are generally found in products that are purchased in the primary distribution market, are considered within the authentication standards. ・Odors derived from materials used in the product. ・Odors derived from packaging materials. ・Odors from air fresheners, etc. in