Customer Help Center

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Accounts

How can I change my email address, password, and username?

You can make all those changes on your account page. To change your email address, password, or username, click on the downward-pointing 🔽 arrow below each respective field, and you will be able to make the necessary modifications.

How to delete my account?

Please keep in mind that you can continue to enjoy SOUNDRAW's features without a paid account, under our free plan, without any additional costs. You can check your current subscription status through your account page. However, if you wish to delete your account, do take note on the following: - Any remaining credits will be immediately removed once your account is deleted. - Any songs saved in your favorites, as well as all other data attached to them, will also be deleted. If you understand t

I want to cancel my subscription.

You can cancel your subscription from your account page. Even if you cancel, you will still be able to download songs until the day before your next billing date. Related articles - What happens if I cancel my subscription? - How to delete my account? - What is YouTube Content ID and how does it relate to SOUNDRAW? - Can I use third-party licensing services - Licensing criteria for the Creator Plan

What happens if I cancel my subscription?

You will still be able to download songs until the end of your billing cycle. Additionally, you can keep monetizing any songs that you downloaded while subscribed to our services. However, please note that once you reach out to the date of your next billing cycle, you will lose access to download songs. For example, if your account page shows that the "Next Billing Date" is May 15, 2023, and you cancel your subscription on May 10, 2023, you will be able to download songs until May 14th. Starting

What is the difference between a paid and a free account?

Our paid users acquire the license to download and use their songs. All details can be found on our license page. While there is no free trial of our license, creating a free account is a great way for you to experience SOUNDRAW and see all features it has to offer, including customization and favoriting songs to save your favorite compositions!

Can I transfer or sell my SOUNDRAW account to someone else?

No. If you wish to transfer or sell your account, please contact us via support@soundraw.co.jp.