Upcoming changes to Vrew Plans and Refund Policy on December 1, 2026

Hi there, this is the Vrew team.

We keep adding more ways to create and edit images and videos with AI in Vrew. Along the way, some of you have told us you’d like to use more credits.

“It’s only been 20 days since my credits were refilled, and I’ve already used them all. Do I really have to wait for the next refill to use credits again?”

That’s why, starting December 1, we’re offering a wider range of plans so you can pick just the amount of credits you need, and we’re updating our refund policy to match.

Here are the details.

“I use 20,000 credits every month, and my current plan just isn’t enough. Buying a Usage History Eraser every time I run out is a hassle, too. Is there a plan that gives more credits?”

We got this message from someone who makes AI videos in Vrew. Right now, even the Business plan, which gives the most credits, only includes up to 12,000 credits a month, so there’s no plan that fits people who use more than that.

So, as many of you have asked, we’re adding plans with a wider range of credit amounts. Choose the plan that matches how many credits you usually use.

Current

From December 1

• All prices include VAT.

• All Standard plans, from Standard 5K to 100K, differ only in how many subscription credits you get each month, and they all include the same features as today’s Standard plan. The same goes for the Light and Business plans.

• If you’re on a paid plan now, your price and subscription credits stay the same unless you change plans. See “When does this start, and who does it apply to?” below for details.

“I need a lot of credits just for this month. Can I buy extra credits?”

A Light plan user sent us this question. The Usage History Eraser is only available on Standard plans and above, so in cases like this, the only option we could suggest was upgrading.

Starting December 1, we’ll stop selling the Usage History Eraser and start selling additional instead. Additional credits cost less than the Usage History Eraser and are available on the Light plan, too. You can use them for 1 year from the date of purchase, and you can get a refund for any you haven’t used, so they’re more convenient in many ways.

Here are the bonus credits and prices for each purchase amount.

• Any additional credits left 1 year after purchase expire and can no longer be refunded.

• Bonus credits you receive with a purchase can’t be refunded.

“I want to switch from the Standard plan to the Light plan. How do I do that?”

Until now, you could request an upgrade yourself and have it apply right away, but the only way to downgrade was to cancel your subscription, go back to the Free plan, and then pay for a new plan.

Starting December 1, you can request a downgrade yourself, just like an upgrade, and it takes effect right away. Upgrade when you’re using lots of credits and downgrade when you’re using fewer, so you’re always on the plan you need.

• How the switch is billed: We subtract the usage charge (the cost of what you’ve used so far) from the amount you paid for your previous plan and put the rest toward your new plan. If the new plan costs more, you only pay the difference. If it costs less, you get the leftover amount back with no fee.

• Which policy applies: For plans purchased by November 30, the usage charge is calculated under the current refund policy, even if they renew automatically on or after December 1. For plans newly purchased or changed on or after December 1, the new refund policy applies.

• Plan period: Your new plan’s period starts fresh on the day you change plans. The 14-day windows for a full refund and for a fee-free refund also start that day.

• When you change plans, here’s what happens to the credits you have.

  • Subscription credits: Instead of keeping the subscription credits left on your previous plan, you get one month’s worth of your new plan’s subscription credits right away.

  • Additional credits: They stay with you when you change plans, and you can use them for 1 year from purchase. However, you can only use them while you’re on a paid plan, and their validity period keeps running while you’re on the Free plan.

The refund rules below apply to plans newly purchased or changed on or after December 1. If you keep your current plan as is, the current refund policy applies. Your start date is the payment date, or the plan change date if you’ve changed plans.

• Partial refunds take into account both the charge for the period you used and how many subscription credits you used. Subscription credits are only charged for the amount you used beyond what’s included for that period. For example, if you used a 10,000-credit monthly plan for 10 days, the overage charge applies only to credits used beyond the roughly 3,333 credits included for those 10 days.

• For annual subscriptions, refunds requested from day 15 of your plan (the start date is day 1) are calculated by months of use, as they are now. A partial month counts as a full month, and we subtract the regular monthly price (before discounts) for each month of use. Because this regular monthly price already includes that month’s subscription credits, credit usage isn’t calculated separately.

• You can get a full refund if you request it within 14 days of your start date and haven’t used any of the subscription credits provided with that plan.

• Right now, a 10% refund fee is deducted if you’ve used premium features, even within 14 days of payment. Going forward, there’s no refund fee within 14 days of your start date, even if you’ve used subscription credits.

For the full text of the upcoming refund policy and refund examples for different situations, see [the revised refund policy].

• The new plans, additional credits, downgrades, and the new refund policy all start on December 1, 2026.

• However, your current plan keeps its price and subscription credits unless you cancel it or switch to another plan, and refunds follow the current refund policy. You don’t need to do anything to keep your current price and subscription credits.

• If you switch to a new plan on or after December 1, the new prices and the new refund policy apply from the day you switch.

• Even if you keep your current plan, you can buy additional credits starting December 1.

• You can buy the Usage History Eraser until November 30. Any Usage History Erasers you’ve already bought can still be used until your next credit renewal date, just like now.

We’ve set things up so you can use Vrew in the way that suits you, whether you use lots of credits or just a few. We’ll be keeping a close eye on things to make sure the transition goes smoothly for you.

If you have any other questions, contact us in Vrew via [Help] - [Support] - [Chat Support].

Thank you.