User Settings
Camera: Select your camera device.
Select your microphone device.
Check your output by conducting a microphone test.
Select your speaker device.
You can adjust the orientation of the video displayed on the screen.
This feature may impact ZEP's performance, and if you experience any video or audio issues, please disable this feature.
The blur background feature is available only on certain devices and browsers.
Supported devices: PC web, Android tablet web
Supported browser: Chrome
Although I have confirmed permissions by clicking the lock icon next to the URL in the address bar of the browser, the permission notification window keeps appearing. What should I do?
To resolve this issue, try the following steps:
Go to the Settings menu from the sidebar or click Host Menu at the bottom right and check the Video/Audio settings.
Check if other video platforms are running. When a video is playing on another platform, the video function in ZEP may not work well.
Update your browser to the latest version.
Check the camera/microphone settings in your OS. If the same issue happens in platforms other than ZEP, your OS settings (windows or Mac) may need to be checked. The path below may differ depending on the OS in use. For Windows: Go to Settings > Privacy > Camera/Microphone > Allow apps to access your camera. After making these changes, please refresh your browser. If the microphone is turned off in the OS settings, the camera may not work as well.
Please note that other programs running on your device, such as virus scanning software and firewalls, may restrict the use of ZEP. To avoid any issues, we recommend shutting down or disabling these programs before proceeding with ZEP.
You can adjust the Space’s background volume for your device only.
If you experience high heat or battery consumption, you can adjust the frame rate.
However, note that lower frame rates may cause avatar movements to appear choppy.
You can set up to 60 FPS on PC and up to 40 FPS on mobile.