Premium Plan Overview
The free version allows up to 10 concurrent users and limits access to some features.
The 11st user attempting to access the Space will be restricted.
The Premium Plans consist of three types; Basic, Pro and Enterprise. Depending on the chosen plan, you can select the maximum number of simultaneous connections.
The Space capacity increases to 11 users or over. You have the option to choose the number of simultaneous connections.
The Space capacity increases to 11 users or more. (Able to select the number of simultaneous connections)
Integration with Google Analytics becomes available.
Space URLs can be customized.
Loading pages can be customized.
Premium apps installed in the sidebar are available.
Data dashboard is available.
SSO feature is provided.
More premium features are soon to be activated.
All Pro features are accessible.
Dedicated servers are assigned to Enterprise Spaces to ensure a more stable environment.
Priority support are provided.
Other features can be accessed through consultation.
To subscribe to the Enterprise plan, please request a separate consultation by submitting your inquiry through the link below.
Please refer to the image below for pricing based on the number of users.
Please note that the prices mentioned above are based on a monthly payment plan. For those opting for annual payments, the full amount for the year will be due upfront.
What are Concurrent Users? Concurrent users refer to the number of users accessing a single Space simultaneously. This includes the Space Owner, Admins, Staff, general users, and guests. The total number of users in all maps and channels is counted to determine the concurrent user count.
Users who access the Space that have exceeded its capacity are restricted from entering.
When the number of users accessing a Space exceeds its capacity, those additional users attempting to access are restricted from entering.
A notification alert is displayed to the Space Owner and Admins, notifying them of the full capacity when a new user attempts to access the Space.
Check out detailed steps on how to subscribe to the Premium Plans and apply them to your Space.
Sidebar
Click the [Upgrade] button in the sidebar of the space you want to upgrade.
Host settings menu
Go to the settings of the space you want to upgrade, then navigate to [General] tab and click the [Plan Upgrade] button.
※ This section is only accessible to the Space Owner and Admins.
Please select a payment plan, user capacity, usage period, and payment method, then press the payment button.
The user capacity can be adjusted in units of 10.
When making a one-time purchase, please set the desired period and start date.
※ You cannot pay immediately if the maximum number of concurrent users exceeds 300 or if you are selecting the Enterprise plan. Please contact us separately.
For a subscription, payments will be processed every 30/365 days using the provided card information, and the card can be changed later.
Card information will be stored until the plan expires. For subscriptions, please wait until the plan ends after canceling the subscription.
The plan will take effect once the payment has been completed.
Check out how to change the card registered for payments to another card.
This feature is only available in Spaces that have already subscribed to the Premium Plans.
Only the Space Owner and Admins can change cards.
After entering the Space for which you want to change the payment card, go to the Settings menu and select Payment Management. From there, click on the Manage button.
In the Manage Plan page, click on the Change button from the Payment Method section.
Once you enter the new card information, the payment method will be updated to the new card starting from the next regular payment cycle.
Recurring payments(subscriptions) for Premium plans, are automatically renewed every 30/365 days unless manually canceled. Please refer to the refund policy below and follow the steps to cancel your subscription.
ZEP and ZEP Edu Premium plans are not eligible for full or partial refunds.
Once payment is made for the ZEP and ZEP Edu Premium Plan, your Space is allocated to a virtual server and the premium service begins immediately. Refunding the amount already paid is challenging due to the immediate usage and ongoing maintenance of usage status.
Upon completing the subscription cancellation process, the contract between ZEP and the user is terminated, and reactivation is not possible. If you start a new subscription later, the promotional price of the previous premium plan may not be retained, as the pricing policy at the time of payment will apply.
To avoid renewal charges, cancel your subscription at least one day before the next payment is due. Check your next billing date by logging into ZEP, selecting [ID] in the upper right corner, and choosing [Manage Subscriped Spaces].
Log in to ZEP with the account used for payment.
Select [ID] in the upper right corner.
Choose [Manage Subscriped Spaces], then [Manage Plan] for the Space you want to cancel.
Click the [Cancel Subscription] button at the bottom.
Note: Subscription cancellation is only possible through the method above.
If you cancel the subscription and there is remaining time on the already paid plan, you can continue to use the ZEP during that period.
Canceling won't give you a refund, and fees paid before the cancellation date won't be partially reimbursed
You can withdraw your 'Cancel Subscription' request during the remaining usage period.