ZEP Function

Free usage will be limited to 20 concurrent users per Space.

The smallest unit of metaverse space in ZEP is called a map. Each map has its own URL and exists in a Space. All ZEP Spaces contain at least one map, but multiple maps can be linked together within the same Space using portals.

We currently do not support public API but you can use third-party public APIs through ZEP Script or Editor Objects.

If you upload a map you created to the Asset Store, you can use it as a template in the Purchased Maps tab.

All assets uploaded to the Asset Store will be available for use by the public; therefore, maps that explicitly mention certain organizations or have promotional content may be rejected during the review.

For smoother interactions with objects and other users, closing other browser tabs and exiting other software programs is recommended. The criteria for comfortable service use may vary according to the number of concurrent users or the size of the maps. The specifications below are minimum specifications for simple use, such as 1-on-1 meetings.

[Device]

The PC version does not have any major problems if you meet the specifications to run Chrome.

• Mobile: Samsung Galaxy S6, iPhone 6, comparable model or above (RAM 3GB)

• Computer: 4 core CPU and 4GB or above

• For environments with many concurrent users,

  • please close other tabs and applications that are not in use and refrain from multitasking.

[Network]

The following are the recommended network speed converted for mobile use.

• Sharing both screen and audio

• Minimum upload speed: 3 Mbps or more (1 bit unit)

• Minimum download speed: 10 Mbps or more (1 bit unit)

• For environments with many concurrent users,

  • the recommended network speed is at least 60 to 70 Mbps

Yes, you can.

There is no limit to the number of video boxes you can view. Users are able to see the video boxes of all participants within the active distance.

The active distance is set to the default value of 6 tiles.

[Three-phase active distance] - Based on the tile where your avatar is standing

• Users located 6 or fewer tiles from you - Active (Fully Visible)

• Users located 7 to 10 tiles from you - Active (Translucent Window)

• Users located 11 or more tiles from you - Inactive (Not Visible)

You can share the screen of your device by using the Share Screen button on the bottom bar. This feature is only supported on PC. If you’re trying to broadcast a video, you could use the Add Media > YouTube > YouTube Embed Function to share YouTube videos instead.

When a user with the Owner, Admin, or Staff role selects another user and enables spotlight for them, the selected user’s screen is broadcast to everyone on the map. However, if you enable this function for too many users, lag may occur.

This problem can occur when you have multiple instances of ZEP turned on at the same time. Close other tabs and refresh.

If the problem still occurs, please submit an inquiry through Channeltalk, which can be found in the bottom right of the ZEP homepage.

• Click the lock button to the left of the site address to make sure that zep.us has permission to use your camera and microphone.

• If the problem still occurs, check and make sure the camera and microphone are properly connected in Settings.

• Check if other video platforms are running. When a video is playing on another platform, the video function in ZEP may not work well. If the same issue happens in platforms other than ZEP, you may need to check your OS settings (Windows or Mac).

[Android]

• Chrome app: Settings > Advanced > Site settings

• Samsung Internet: Settings > Apps > Samsung Internet > App permissions > Tap to open Camera permissions, and switch the radio button to Deny option. Also, tap to open Microphone permissions, and switch the radio button to Deny option.

• ZEP app (official): Apps > Settings > ZEP > App permission (Follow the same steps as for Samsung Internet.)

[iOS]

• Chrome app: Settings > Chrome > Toggle on Camera and Microphone

• Safari: Settings > Safari > Tap Camera and select Allow. Tap Microphone and select Allow.

• ZEP app (official): Settings > ZEP > Allow ZEP to access to Microphone and Camera.

The screen sharing feature is not available in the mobile environment. Please use a PC.