ZEP Customer Support

Host Checklist

  • In ZEP Spaces, users are split into different channels as the Space fills up. The default maximum capacity for a channel is 500.

    • Once a channel exceeds 60% of the maximum capacity, an additional channel will be created. As new users enter the Space, they will be randomly assigned to one of the available channels that has not reached 80% capacity.

When Channel 1 exceeds 60% of the maximum capacity, Channel 2 will be created.

New users entering the Space after Channel 2 is created will be randomly assigned to either channel.

  • When holding an event that requires a presenter to be visible to users across the whole map, or if screen sharing for all users is required, follow these steps:

    • Grant the presenter Host permissions, which can be done by assigning them the Staff or higher role.

    • Turn on the spotlight feature for the presenter.

  • When sharing your screen, if you want the shared screen’s audio to be broadcast to your Space, make sure you check Share system (or tab) audio.

  • When an error occurs on the map, use the!destroy command in the chat window to refresh. All users, including Admins, will be prompted to re-enter the map.

  • When presenters access the map through various devices at the same time, it may result in audio feedback. Please use one device for audio or use earphones, especially when presenters are in the same physical location.

  • Do a rehearsal with the same network environment as the event day and use the same device you intend to use during the event to make sure audio, video, and screen share are working properly in that environment.

ZEP supports commands that execute certain functions in a Space.

Commands are only available to those with user permissions of Staff or above.

You can execute specific functions by entering commands in the chat window.

!help: Lists all commands.

!destroyspace: Removes all users and resets the Space.

!destroymap: Removes all users and resets the map.

!kick NAME: Kicks the specified user from the room. Kicked users cannot re-enter the Space for 24 hours. Please note that the use of the kick command cannot be undone, so use it carefully.

!clear: Clears the chat window history.

!clearembed: Clears all the embeddings added to the map.

!muteall: Hides all users' audio and camera feeds in the map.

!unmuteall: Shows all users' audio and camera feeds in the map.

!spawn NAME: Spawns the user at your location.

!chatinterval N: Applies slow mode to chat. Users will only be able to post every N seconds. This command allows Admin to reduce spam messages.