All ProChat purchases are final, except as described below. Before requesting a refund, please check whether your purchase is eligible.
You can request a full refund within 7 days of a ProChat purchase if you haven't used any of the ProChats from that purchase.
Once any ProChat from a purchase has been used, that purchase can't be refunded — including the unused remainder.
Free ProChats (event rewards, bonuses, etc.) can't be refunded for cash.
Refunds aren't available for subjective reasons such as dissatisfaction with a character's replies.
Web purchases: email help@babechat.ai or contact us through the in-app Customer Support chat. Please include the email address on your account and the purchase date.
App Store or Google Play purchases: refunds are handled by the store under its own refund policy. Please request the refund through Apple or Google directly.
Your card statement may show "Eleven, Inc." as the merchant — that's our payment processor for web purchases.
If BabeChat closes your account for reasons other than a violation of the Terms of Service, any unused purchased ProChats are refunded regardless of the 7-day rule.
Support (ProChats sent to creators) can't be canceled or refunded once sent.
For full details, see the Payment & Cancellations section of the BabeChat Terms of Service.