Once your item arrives at our warehouse, it will be inspected according to the inspection level you selected. Please review the scope of inspection and our limitations of liability below.
Customers can choose their preferred product inspection and handling level when placing an order. We offer three levels of handling services, each with a corresponding handling fee:
A basic, budget-friendly option that covers only the purchase and storage of your item. No inspection or verification is provided. Consequently, we are not liable for wrong items, defects, or damage.
Purchase, receiving, and storage only
No inspection or condition verification
Not liable for wrong items, defects, or damage
Our most popular service, offering affordable and reliable handling. This includes a visual inspection to confirm that the item matches your order and is free from visible damage
Standard Handling is limited to visual checks and does not include opening factory-sealed or unopened product packaging. If you need additional verification (such as specific close-up photos or checking items inside sealed packaging), you must request the applicable optional service and authorize any required opening.
Includes visual inspection for item match and visible damage
Restricted items (such as AAA batteries, detachable batteries, small quantities of liquids, or snacks) designated as non-shippable will be removed before the package number is assigned
This comprehensive service includes all Standard service features plus a detailed inspection with video recording. Inspection of items not included in the main order, such as pre-order benefits, is available exclusively through the Premium handling service.
If an item arrives factory-sealed, we cannot open it without your explicit authorization. While items remain sealed, inner contents (such as photocards or pre-order benefits inside albums) cannot be separately inspected/photographed, and an unboxing video is not available. If you authorize opening for inspection, the original seal cannot be restored and additional service or handling fees may apply.
Detailed inspection with recorded footage provided
Restricted items (such as AAA batteries, detachable batteries, small quantities of liquids, or snacks) that we have designated as non-shippable will be removed before the package number is assigned.
Inspection of items outside the main order (e.g., pre-order benefits) is available only with the Premium handling service
Please note that the following items are excluded from inspection under all service levels:
Authenticity verification of luxury goods
Unopened or sealed items
Minor defects inherent to the product or damage/contamination of external boxes or cases
Color differences caused by monitor settings or lighting
Operation status of electronic devices
Color and size discrepancies without tags or markings
Confirmation of random freebies (such as first-come, first-served gifts or items without clear stock information, excluding pre-order benefits)
Bulk purchase inspections (20 or more identical items, bundled sets, or wholesale quantity/quality checks)
For Bunjang orders, only Standard and Premium options will be available.
Additionally, inspections for bulk purchases of 20 or more identical items are not included in the Standard or Premium handling services. If you require this type of inspection, please contact our customer service team via Chat support. Additional charges may apply depending on the actual inspection time.
If you need a photo of a specific side or detail (for example, the back of a postcard or a close-up of a signature), this cannot be provided through the Standard Photo Service. Please submit a Premium Photo Service request in your Delivered Korea account (My Page > Warehouse) and clearly specify what should be photographed. Additional photo requests may incur an extra charge.
Existing photos alone may not be enough to confirm the exact quantity of items. If you need quantity verification, request the applicable Premium Photo option (e.g., Item Count Proof). Premium Photo Service options are charged per package and per selected option (USD 4 per option).
Depending on the item’s packaging condition, sealed packaging may need to be opened to verify the exact contents/quantity. Any opening requires your authorization.
If proceeding with further Premium Photo processing may slightly damage an item, the warehouse may pause and use a standard method instead unless you confirm that you accept the possibility of minor damage and want to proceed.
Inspection photos/videos and Photo Service results are typically sent to the email address registered to your account. If you cannot find them, please check your Spam/Junk folder. If they still do not appear, contact support to request a resend.
Fragile items such as ceramics, glassware, figures, and cosmetics are at risk of damage during both domestic and international shipping.
Please note that Delivered Korea is not responsible for any damage that occurs during transit. If you are ordering fragile items, we recommend considering this risk before placing your order.
For We Buy & Ship orders, including those from Bunjang and DK stores with 20 or more items, a detailed inspection of each individual item for missing parts or defects is not possible.
In such cases, we will only verify that the items received match the seller's shipment and proceed with shipping without additional inspection.
We are unable to verify the authenticity of items purchased through Bunjang, especially secondhand goods. If you require authenticity confirmation, please contact us via Chat Support before placing your order. Upon request, we may contact the seller and provide any available information.