DK Help Center

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Photo Request

Here’s how our photo request service keeps you informed

This service allows you to confirm which order or case a package belongs to. Please note that it is not intended for checking item condition

The photo request includes images of the package exterior, the shipping label, and all contents inside the package. 

  • Fee: $2 per package

※ If you need more photos after the initial request, you can re-request the service. We’ll then open the package and provide detailed images.

※ If you applied for Inclusion-Only: Photos will show only the included items when you request the Photo Service.

[View tutorial]