When your package arrives at our warehouse, we register it in our system. Here’s what happens based on the service you’re using
We handle the entire process, from purchasing the item to registering the package under your suite account. Once your We Buy Order arrives at our warehouse, it will be registered under your suite number and assigned a package ID.
What to do: You can request packing or shipping services straight away from Service > Warehouse > Received.
When a package you ordered arrives at your suite address, we will register it under your suite number. There are two possible scenarios:
Case 1: Order Form Submitted Before Package Is Registered
If you've already submitted an order form before we register the package, it will automatically appear under Service > Warehouse > Received as soon as we upload it.
What to do: You can now request packing or shipping services for that package.
Case 2: Package Registered Before Order Form Is Created Submitted
If we register the package before you submit an order form, the registered package will appear under Service > You Buy & Ship.
What to do: Fill in the item details in the order form. Once completed, the package will automatically move to Service > Warehouse > Received, just like in Case 1.
To check packages that have been received and are ready for action, go to Service > Warehouse > Received on the Delivered Korea website.
[Go to You Buy, We Ship Guide]
Even if the carrier shows the package as delivered, it can take 1–3 business days for our warehouse to receive, inspect, and register it in your account (excluding weekends and holidays).
We can only verify delivery and search for incoming packages with a valid tracking number and the carrier name.
If your tracking link is blank or the carrier is not shown, check for a separate shipping email (including spam/junk), then contact the seller to request the carrier name and a valid tracking number.
An order number alone is not enough to locate a package. For We Buy, please prepare your Purchase ID; for items shipped to our warehouse from another seller/store, please prepare the tracking number.
If your package was received before you submitted the required You Buy order form, it is handled as Case 2: first find it under Service > You Buy & Ship. After you enter the item details and submit the form, it will move to Service > Warehouse > Received.
This usually means the package is already registered under a Package ID, but the required order form has not been submitted yet. Please follow the Case 2 steps to complete and submit the order form. If you still cannot find the package, contact us with the tracking number and a screenshot/proof from the seller showing that tracking number.
If a package arrives without a Suite Number on the shipping label, we may not be able to identify the owner and the package can be placed on hold. Once the correct Suite Number is confirmed, you will still need to submit the You Buy order form (Case 2) with the item details to continue processing.
If the seller wrote the wrong Suite Number, the package may be registered under another Suite and will not appear in your account. To verify ownership, we may request a screenshot of the seller’s order details showing the tracking number. After verification, we can help correct the suite registration (for privacy reasons, we cannot share information about another customer’s account).
Questions regarding PKG
Q: I received a notification that my package has arrived, but I cannot locate it.
If your package arrived before you submitted your Buy Order form, kindly navigate to the 'Service > You Buy & Ship' tab.
Q: The seller informed me that my package was delivered to your warehouse, but I cannot locate it.
Packages are usually registered within 1–3 business days after arrival (excluding weekends and holidays). If it has been longer, please confirm with the seller that the item was shipped and check with the carrier to ensure it was delivered to our building. Occasionally, packages are delivered to the wrong floor or building, in which case you will need to resolve the issue with the seller and the carrier. Alternatively, your package may not have been linked to your account if the shipping label is missing a suite number. If you provide a valid tracking number, we can check it in our system.
Q : I received a package, but I don’t recognize it.
Please request the photo service in this case. Please navigate to Service > You Buy & Ship, then click on Package Details.
Q : Can I purchase goods from overseas and have them sent to your warehouse?
Packages arriving from overseas that require import clearance or tax payments may be declined and returned to the sender. Please note that we do not provide assistance with customs clearance.
Additionally, Delivered Korea does not provide Personal Customs Clearance (PCC) numbers to customers.
Delivered Korea only provides services for packages sent from Korean addresses. Packages arriving from overseas that require import clearance or tax payments may be declined and returned to the sender. Please note that we do not provide assistance with customs clearance.
Additionally, Delivered Korea does not provide Personal Customs Clearance (PCC) numbers to customers.