Due to international shipping regulations, customs clearance rules, and air transportation restrictions, certain items are prohibited or restricted from purchase and delivery.
Please carefully review the information below before placing your order.
Perfume
Sunglasses
Glasses (only frames allowed; lenses must be removed)
Diffusers & Candles
Auto parts (Only small, manageable parts are allowed. Oversized/heavy parts or items that infringing intellectual property rights are prohibited.)
Digital goods (e.g., game codes, PDF files, or any non-physical items)
Event or concert tickets
For Mexico, shoes cannot be cleared through customs, regardless of the courier used.
※ Perfume, food, sunglasses, and similar items may be shippable if you can provide an MSDS or proof of FDA approval. If you're not sure whether your item is restricted, please contact us through [Chat Support] before making your payment.
※ For food items, customs may require additional documents, and there could be shipping restrictions. You’ll need to prepare the necessary documents and handle the customs process directly. Also, please note that shipping is only available via FedEx.
We only accept dried or sealed food items orders, and items such as kimchi are not allowed.
Shipping via FedEx may result in higher shipping costs.
Products containing batteries (FedEx shipping only, Any damage that occurs during transit must be claimed with the carrier.)
Liquid items (FedEx shipping only)
Cosmetics category (Cannot be shipped to Spain)
Converse and Matin Kim items (Cannot be shipped to Japan)
Large furniture (Not accepted if the longest side exceeds 1 meter)
Bulk orders (20+ identical items or bundled sets) may be excluded from inspection
Medical devices including prescription glasses and lenses to U.S (FedEx or DHL shipping only)
Kitchenware such as dishes, cutlery, etc. to U.S (FedEx or DHL shipping only)
Pet supplies to U.S (FedEx or DHL shipping only)
fragile items (You need to file a claim with the carrier, and the carrier will determine compensation according to their policy.)
Additional restrictions may apply depending on your destination country and item category.
Please refer to our full list of [Prohibited Items] for more detailed information.
Orders containing restricted or prohibited items may be canceled without notice.
For items you ordered directly through You Buy service, without using the We Buy service, you are responsible for preparing and submitting all documents required for customs clearance. Please submit the required documents to local courier directly for faster assistance.