Compensation for lost or damaged packages is based on the item value declared on the invoice. Please note that coverage limits and eligibility vary depending on the shipping carrier and the specific circumstances of each case.
1-1) Standard Compensation Coverage by Shipping Carrier
Carrier | Coverage Details |
DELIVERED STANDARD | Up to KRW 55,000 |
FedEx | Up to US$100 or US$20/kg, whichever is greater |
EMS | KRW 70,000 + KRW 7,870/kg |
UPS | Up to US$100 |
ARAMEX | Up to US$100 |
1-2) Important Conditions for Compensation
Not Eligible for Compensation:
Packages returned due to an incorrect shipping address
Packages returned due to the recipient's absence at delivery
Damage Claims:
Claims are only accepted with clear evidence of mishandling by the shipping carrier
The external box must show visible signs of damage
If your package is returned to our warehouse due to delivery issues, the reshipping process must be handled manually.
2-1) Step-by-Step Process:
Notification of Return You will receive an automated email once the returned package arrives at our warehouse.
Contact for Reshipping When you are ready to have the package reshipped, please contact us via Chat Support. We will provide a quotation that includes the return fee and reshipping fee.
Payment Process Provide your PayPal email address, and we will send you a PayPal invoice for the total fees.
Reshipping Once payment is completed, we will ship your package to the international address you provided.
※ Important Note: A return fee applies to all returned packages and must be settled before reshipping can be arranged. You’ll receive an email notification once your package arrives at our warehouse, along with instructions on the next steps.