After placing a purchase request, cancellations and returns may be restricted depending on the situation.
The applicable policies vary based on your order status, order type, and the seller’s policy, so please carefully review the following information.
If the seller cancels an order due to being out of stock, the order is not fulfilled and the request cannot be “uncanceled,” even if the product page still appears available.
To try again, please submit a new order form (a canceled request cannot be restored).
If you share the new order number with support, we can prioritize checking the updated order.
Once your order is submitted, cancellation is generally not allowed.
Exception: Cancellation is possible only when the order status is Paid.
From the Ordered status onward, cancellations are no longer allowed.
Transaction Fee: 8% of the item price
Handling Fee: Based on the selected handling level
Cancellation Processing Fee: $10
After your item arrives at our warehouse, whether a return is possible depends on the seller’s policy. Returns must be requested within 48 hours of package creation (including holidays).
Domestic shipping fee: At cost
Handling Fee: Based on the selected handling level
Transaction Fee: 8% of the item price, including domestic shipping fee
Cancellation Processing Fee: $10
※Please note that returns may be denied based on the seller’s return policy.
Due to the nature of secondhand goods, cancellations and returns are not allowed once the order is submitted. Customers must agree to this policy at checkout.
Exception: Cancellation is only possible if the seller has not yet shipped the item.
Transaction Fee: 12.5% of the item price
Handling Fee: $5
※If the seller refuses the cancellation request, cancellation and refund are not possible.
When an order is successfully canceled, a refund will be issued to the original payment method within 3 to 7 business days.
Open the order details page for the item(s) you have not paid for yet (e.g., Ready to Pay).
Scroll to the bottom of the page and select Delete Order.
If a shipping label has already been generated for your package, canceling and refunding the shipping payment may no longer be possible at that stage.
Refunds are returned to the same original payment method used for the purchase (for example, your card), not as site wallet balance or credits.
Even after the refund is issued on our side, the time it takes to appear can vary depending on your bank/card issuer.
If you have not received a refund that was already issued, please contact your bank/card issuer to confirm the posting status.
If you see an additional entry or amount after a cancellation, it may be a refund notification/record rather than a new charge. If you are unsure, please contact support with a screenshot of the charge history.
If the applicable cancellation/return fees and deductions exceed the amount paid, the refundable amount can be $0 (no refund will be issued).
Once inspection is completed and a package ID is assigned, cancellation and refunds are no longer available.
If you no longer want the item at that stage, disposal may be the only available option.
Disposal typically requires a handling fee (commonly $5) and is processed after invoice payment (e.g., via PayPal).
Disposal permanently discards the package and its contents and cannot be reversed, recovered, returned, or shipped.
If an international shipping request and payment are completed and the package has already been handed over for international shipping, the shipment can no longer be canceled or stopped.
An order may be canceled if the seller attempts to charge the buyer an additional fee that the seller is responsible for covering under platform policy.
In some cases, a seller may cancel for personal reasons; if a seller declines to proceed with transactions, future proxy purchases from that seller’s store may not be possible.
If you accidentally pay twice, each successful payment is submitted as a separate transaction to the seller. A transaction cannot be reported as “item not received” simply because the same item was purchased twice—only an actual non-delivery to the warehouse can be reviewed.
Cancellations and refunds for Witchform orders are subject to the seller’s approval.
If the seller refuses cancellation, or if production has already been completed, cancellation/exchange/refund may not be possible.
For cancellation requests, support will first check with the seller and then update you in the conversation; customers typically do not need to take additional steps while this confirmation is in progress.
Please clarify whether (1) you have not received the refund yet, or (2) you want to confirm the refund amount, refund method, or processing status.
Share the relevant order ID(s) and item details.
Provide payment/refund details (amount, date, payment method), and a screenshot of the charge/refund history if available.