Dear Customers,
We have recently seen an increase in shipments being returned due to unclear or insufficient product names. Carriers are now conducting stricter inspections, which has caused delivery delays and disruptions.
To address this, Delivered Korea has strengthened its internal hold process before shipment release. Orders with vague or incomplete product names may be placed on hold until corrected.
What you should do: Please enter detailed and specific product names when placing your orders. This will help prevent unnecessary delays or returns.
Example
Instead of:
Membership kit
Please write:
Ateez Membership Kit (Photocards, Card Sleeve, Postcards, Folding Poster, etc.)
We kindly ask for your cooperation in providing accurate product details to ensure smooth and timely delivery of your orders.
Thank you for your understanding and continued support.