Payments

You can find answers to questions related to payments.

Dropshot Stock2024-10-31

FAQ

How do I apply a promotion?

Discount Coupons

Discount coupons can be applied when purchasing individual clips.
Add your desired clip to the cart, then select the coupon on the checkout page to apply the discount.

Subscription Promotion Codes

Choose your preferred subscription plan, enter the promo code on the checkout page, and the discount will be applied automatically.

I want to cancel the subscription and get refund.

Due to the nature of digital content, refunds are not available once the content has been provided.

However, if no clips and no subscription credits have been downloaded, you may request a refund within 7 days of purchase.

To request a refund, please contact us.

Can I get a receipt?

Yes. After payment, a receipt will automatically be sent to the email address associated with your account. If you do not receive it, please contact our customer support to request a reissue.

For subscription auto-payments, you can view and download receipts anytime in the payment information page.

What payment methods are available?

You can pay with a credit or debit card. If you need an alternative payment method or international payment options, please contact our customer support.

Can I pay for my monthly subscription on a yearly basis?

Yes, absolutely. If you’d like to switch to an annual plan, please contact our support team for assistance.

Is the payment amount inclusive of VAT (Value Added Tax)?

Yes, the prices listed on the Dropshot Stock site include VAT and all applicable taxes.

Can I purchase individual clips while using a subscription plan?

Yes, absolutely. If you’re on a Personal or Pro plan and want to buy Extended License clips or use downloaded clips permanently for editing or redistribution, you can purchase them individually at any time.

I want to change my payment card.

You can update your card information anytime by going to [Account > Subscription] after logging in.

When will my subscription be billed?

Your subscription renews automatically every month, and the payment will be charged on the same date you first subscribed.If that date doesn’t exist in a given month, the payment will be processed on the last day of the month.

Can I buy extra credits if I run out?

Yes, you can buy extra credits anytime through the [Credits] page — available only for paid subscribers. If you’re on the Free plan, credit recharge isn’t available.