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Subscription

You can find answers to questions related to subscription plans.

Dropshot Stock2024-10-31

  • Dropshot Stock offers three subscription plans: Personal, Pro, and Team. Each plan differs in terms of downloadable resolution, licensing scope, and the number of users allowed per account.

    • Personal Plan: Allows downloads in HD resolution only and includes a Standard License. The plan supports up to 1 user.

    • Pro Plan: Allows downloads in HD and 4K resolution and includes a Standard License. The plan supports up to 3 users.

    • Team Plan: Allows downloads in HD and 4K resolution and includes an Extended License. The plan supports up to 5 users.

  • For details on license usage, please refer to our License Policy.

  • To learn more about the benefits and available channels for each subscription plan, please visit our Pricing Page.

  • Yes, you can request a subscription plan upgrade. If you upgrade to a higher plan, the update will take effect upon payment of the additional cost. Note that plan changes are only available for upgrades (e.g., from Personal to Pro, Pro to Team, or Personal to Team).

  • If you’d like to upgrade, please contact our customer support, and we'll assist you promptly.

  • If you want to switch to a lower plan, you will need to cancel your current subscription and subscribe to the lower plan after the current one expires. Please note that once a plan is canceled, any clips downloaded under that plan will be deactivated, and the license will expire.

  • Subscription plans renew automatically on a monthly, with automatic billing on the same date as your original purchase. If the same date doesn’t exist in a particular month, the payment will be processed on the last day of that month.

  • You can cancel your subscription at any time through your account page. If you cancel, you will still have access to the service and your downloads until the next scheduled billing date.

  • If you cancel your subscription, future payments will stop starting from the next billing cycle, and your regular automatic payments will be discontinued.

  • No, the clips used during the subscription period can be used permanently for the video projects they were applied to, so even if you cancel your subscription, you can keep them published as long as you do not reuse them for editing or modification purposes.

  • Yes, you can. If you have a Personal or Pro subscription and need to purchase a clip with an Extended License or want to use and edit a downloaded clip permanently, you can purchase clips individually.

  • Simply add the clip to your Cart and select Proceed to Checkout instead of Download with Subscription on the Payment page.

  • You can update your card information at any time by going to [Account > Subscription] after logging in.