Shopping FAQ

Due to international shipping restrictions, some items cannot be shipped via EMS (Express Mail Service). The following products are affected:

  • Precious Metal Jewelry: High-value items may be restricted due to theft or damage risks. Orders exceeding 200,000 JPY may also be subject to customs inspection and return. To avoid this, we recommend splitting orders into amounts below 200,000 JPY.

  • Perfume: Due to its alcohol content, perfume does not meet air transport safety standards and cannot be shipped via EMS.

  • Aerosol Cans (cosmetics, shoe care products, etc.): Items containing flammable or compressed gases cannot be shipped via EMS.

  • Certain Cosmetics: Depending on their ingredients, some cosmetics are restricted from air transport and cannot be shipped via EMS.

We are currently exploring alternative shipping methods for these items. We will notify you once these options become available. If you have any questions, please feel free to contact our customer support team.