Shipping and Receiving Packages

Where does FASBEE ship to?

The countries and regions where FASBEE delivers are as follows: *Due to the unstable situation in the Middle East, leading to flight cancellations and service disruptions, Japan Post has temporarily suspended the acceptance of parcels destined for some regions. Consequently, we regret to inform you that we must temporarily suspend all shipping services to the Middle East until further notice. We apologize for any inconvenience this may cause. Asia - Taiwan - Hong Kong - Macau - South Korea - Sin

When can I expect to receive my order?

Shipping times vary depending on inventory type. Please refer to the product page for specific details. The following are the processing times from order acceptance to delivery: In-Stock Items ・Regions of Asia: 2~6 days * Delivery to 7-ELEVEN stores in Taiwan takes 7–14 days. ・U.S.A. and Canada: 7~13 days ・Other Regions: 9~14 days --- Back-Ordered Items ・Regions of Asia: 5~15 days ・U.S.A. and Canada: 14~21 days ・Other Regions: 12~23 days ※Product page will show "3-9 days are required for shippin

About shipping method

FASBEE provides the following shipping methods depending on the destination country. Please note that after the package departs Japan, FASBEE is unable to adjust the delivery status. For further inquiries, please kindly contact your local delivery carrier. Shipping to Taiwan ⭐️EMS International Mail - After arriving in the destination country, your package will be delivered to your home by the local post office. ⭐7ELEVEN Store Pickup - 7ELEVEN pickup has package size limits. If the package exceed

How can I track my order?

We will provide you the shipping information of the package including the tracking number by email after the package has been shipped.You can check the delivery status by entering the tracking number included in the email using the tracking page below. EMS https://www.post.japanpost.jp/int/ems/delivery/（Japanese） https://www.post.japanpost.jp/index_en.html（English） UPS https://www.ups.com/track 7ELEVEN Store Pickup in Taiwan https://ship.shopmore.com.tw/orders/TrackingQuery Notes - Tracking info

When the package is possible to be held by local custom?

Items may be retained at customs for the following reasons. The period of retention at the customs may vary depending on the country and goods. - Confirmation of the importability based on the contents, ingredients, and materials of goods at customs. - Time required for calculating customs duties. If your tracking information is not updated after 2 weeks, or if you have any questions about the customs regulations, please contact your local custom for information.

Can I assign the delivery time?

Currently, we do not offer the option to choose a specific delivery time for your orders. Delivery times are determined based on the delivery address. However, you can track your order's estimated delivery date through the tracking link provided in your order confirmation email.

What do I do if the order has not arrived or is lost in transit?

If you do not receive your item within 5 days of receiving the shipping confirmation email, please contact us via the chat button on the FASBEE website. FASBEE will launch an investigation immediately. If the investigation confirms that the item was misdelivered and deemed lost, we will issue a full refund for the lost item.

Which items cannot be shipped via EMS?

เนื่องจากข้อจำกัดด้านการขนส่งระหว่างประเทศ สินค้าบางรายการจึงไม่สามารถจัดส่งผ่าน EMS (Express Mail Service) ได้ โดยสินค้าที่ได้รับผลกระทบมีดังต่อไปนี้: - เครื่องประดับและอัญมณีมีค่า: สินค้าที่มีมูลค่าสูงอาจถูกจำกัดเนื่องจากความเสี่ยงในการสูญหายหรือเสียหาย นอกจากนี้ คำสั่งซื้อที่มีมูลค่ารวมเกิน 200,000 JPY อาจถูกตรวจสอบโดยศุลกากรหรือถูกตีกลับ เพื่อหลีกเลี่ยงปัญหานี้ ทางเราแนะนำให้แยกคำสั่งซื้อให้มีมูลค่าต่ำกว่า 200,000 JPY - น้ำหอม: เนื่องจากมีส่วนผสมของแอลกอฮอล์ น้ำหอมจึงไม่ผ่านเกณฑ์มาตรฐานความปลอดภัยในการขนส่งทางอากาศ และไม่สามารถจัดส่งผ่าน EMS ได้ - สเปรย์กระป๋อง (เครื่องสำอาง, ผลิตภัณฑ์ดูแลรองเท้า ฯลฯ): สินค้าที่มีส่วน

About Shipping Warehouses

To offer a wider variety of products, FASBEE ships from two different locations: Shipping Locations 1. FASBEE WarehouseManaged directly by FASBEE. 2. Partner WarehouseManaged by affiliated suppliers. --- About Shipping and Fees If you purchase items from both warehouses in the same order, they will be shipped separately, and shipping fees will be charged per warehouse. 📦 Shipping Fee Example: Number of Warehouses Shipments Total Shipping Fee 1 warehouse only 1 ・Asia ¥2,000 JPY ・Other ¥3,100JYP 2