Customer Profile Display
You can leverage customer profile information by linking it to our CRM. We will guide you on what customer profile information can be linked with Channel Talk.Dive into a customer's profile to see their details at a glance, including customer information, chat history, events, and more.
Opening a new chat is available on a paid plan.
You can message the customer first by tapping [New Chat] on the customer profile details screen. You can start chatting with the customer with a new chat instead of reopening a closed one.
You can view detailed data in the customer's information on the customer profile details screen, or you can click [Display Customer Profile] to toggle the information you want visible.
This information cannot be changed except for customer tags and consent for marketing subscriptions.
List of data saved by Channel Talk
Data Key Value | Display Name | Type | Remark |
---|---|---|---|
lastSeenAt | Last seen | Date | |
memberId | Member ID | String | |
tags | User tag | List | |
city | City | String | |
country | Country | String | |
member | Member | Boolean | True/False |
language | Lanugage | String | |
sessionsCount | Total sessions | Number | |
Browser name | String | ||
OS name | String | ||
Device | String | ||
hasPushToken | Has push token | Boolean | |
unsubscribeEmail | Unsubscribe email | Boolean | |
unsubscribeTexting | Unsubscribe SMS | Boolean | |
createdAt | First seen | Date | |
App sessions | Number | ||
Last seen on App | Date | ||
App name | String | ||
App version | String | ||
App OS name | String | ||
App device | String | ||
id | Channel Internal ID | String | |
App OS | String | ||
updatedAt | Last updated | Date | When this information updates, it will affect MAU counts |
Browser | String | ||
Last seen on web | Date | ||
OS | String | ||
Web sessions | Number | ||
Additional user data key values start with 'profile.'.
You can edit, change, delete and add any additional user data information below. (→ Learn more through our Developer Guide)
In order to additionally store the data in the member profile of the website in Channel Talk Contacts, the actual data key value used on the website is required.
For web builders, only limited profile values are linked to Channel Talk.
User Profile data can be manually added or changed. We provide the frequently used profile data by default.
A list of data that can be used immediately (feel free to edit data keys)
Data Key Value | Display Name | Type | Remark |
---|---|---|---|
Mobile Number | String | ||
Email Address | String | ||
Referrer | String | Referrer URL. Once entered, it can not be changed | |
UTM Campaign | String | Once entered, it can not be changed | |
UTM Medium | String | Once entered, it can not be changed | |
UTM Source | String | Once entered, it can not be changed | |
UTM Content | String | Once entered, it can not be changed | |
UTM Term | String | Once entered, it can not be changed | |
User Description | String | An area where the manager can take notes | |
Last Ordered | Date | ||
Name | String | Received name via Profile bot |
How to setup: [Channel settings] - [General] - [Customer profile data] - click [+Add new profile]
The data key value is where you store the user data.
If you bring your homepage/app member information to Channel Talk, please enter the actual data key value being used on your website/app.
If the information you would like to store in Channel Talk is not connected to your website/app, please make it an easy-to-recognize alphanumeric value.
Script
Required value
YOUR_PLUGIN_KEY
Plug-in key of your channel
USER_MEMBER_ID
Unique Identifier(Customer ID, etc.)
USER_NAME
Member's name
USER_MOBILE_NUMBER
Member's mobile number
Boolean: True/False
String: text
Number: Number/Decimal Number
DateTime: Date & Time
Timestamp must be sent in millisecond format
List: In text form but it can be multi-selected like a tag list
This is the name displayed in the Contacts or filtering list, or in the guest information area in Inbox.