User Guide

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Customer Profile Display

You can leverage customer profile information by linking it to our CRM. We will guide you on what customer profile information can be linked with Channel Talk.

User Data

Dive into a customer's profile to see their details at a glance, including customer information, chat history, events, and more.

Starting a New Chat

Opening a new chat is available on a paid plan.

You can message the customer first by tapping [New Chat] on the customer profile details screen. You can start chatting with the customer with a new chat instead of reopening a closed one.

Display Customer Profile

You can view detailed data in the customer's information on the customer profile details screen, or you can click [Display Customer Profile] to toggle the information you want visible.

Basic Integration Information

  • This information cannot be changed except for customer tags and consent for marketing subscriptions.

List of data saved by Channel Talk

Data Key Value

Display Name

Type

Remark

lastSeenAt

Last seen

Date

memberId

Member ID

String

tags

User tag

List

city

City

String

country

Country

String

member

Member

Boolean

True/False

language

Lanugage

String

sessionsCount

Total sessions

Number

web.browserName

Browser name

String

web.osName

OS name

String

web.device

Device

String

hasPushToken

Has push token

Boolean

unsubscribeEmail

Unsubscribe email

Boolean

unsubscribeTexting

Unsubscribe SMS

Boolean

createdAt

First seen

Date

mobile.sessionsCount

App sessions

Number

mobile.lastSeenAt

Last seen on App

Date

mobile.appName

App name

String

mobile.appVersion

App version

String

mobile.osName

App OS name

String

mobile.device

App device

String

id

Channel Internal ID

String

mobile.os

App OS

String

updatedAt

Last updated

Date

When this information updates, it will affect MAU counts

web.browser

Browser

String

web.lastSeenAt

Last seen on web

Date

web.os

OS

String

web.sessionsCount

Web sessions

Number

Additional user data information

  • Additional user data key values start with 'profile.'.

  • You can edit, change, delete and add any additional user data information below. (→ Learn more through our Developer Guide)

  • In order to additionally store the data in the member profile of the website in Channel Talk Contacts, the actual data key value used on the website is required.

  • For web builders, only limited profile values are linked to Channel Talk.

  • User Profile data can be manually added or changed. We provide the frequently used profile data by default.

A list of data that can be used immediately (feel free to edit data keys)

Data Key Value

Display Name

Type

Remark

profile.mobileNumber

Mobile Number

String

profile.email

Email Address

String

profile.referrer

Referrer

String

Referrer URL. Once entered, it can not be changed

profile.utmCampaign

UTM Campaign

String

Once entered, it can not be changed

profile.utmMedium

UTM Medium

String

Once entered, it can not be changed

profile.utmSource

UTM Source

String

Once entered, it can not be changed

profile.utmContent

UTM Content

String

Once entered, it can not be changed

profile.utmTerm

UTM Term

String

Once entered, it can not be changed

profile.description

User Description

String

An area where the manager can take notes

profile.lastCheckoutCompletedAt

Last Ordered

Date

profile.name

Name

String

Received name via Profile bot

Add New Profile Information

  • How to setup: [Channel settings] - [General] - [Customer profile data] - click [+Add new profile]

Data key

  • The data key value is where you store the user data.

  • If you bring your homepage/app member information to Channel Talk, please enter the actual data key value being used on your website/app.

  • If the information you would like to store in Channel Talk is not connected to your website/app, please make it an easy-to-recognize alphanumeric value.

    Script

    Required value

    YOUR_PLUGIN_KEY

    Plug-in key of your channel

    USER_MEMBER_ID

    Unique Identifier(Customer ID, etc.)

    USER_NAME

    Member's name

    USER_MOBILE_NUMBER

    Member's mobile number

Data type

  • Boolean: True/False

  • String: text

  • Number: Number/Decimal Number

  • DateTime: Date & Time

    • Timestamp must be sent in millisecond format

  • List: In text form but it can be multi-selected like a tag list

Display name

  • This is the name displayed in the Contacts or filtering list, or in the guest information area in Inbox.