Before your customer visits the website, you can send a message to the target customer at the desired time.
Texting is fundamental to good CRM. No more inconvenient Excel sheet uploads and downloads. Instead, just send a text message right through the Channel Talk application. Channel Talk offers the lowest prices for external text message notifications because we have a ZERO-MARGIN policy. The price we pay is the price you pay.
You can send marketing messages on your website for free. You can display pop-up messages to customers and encourage them to interact with your brand! From the marketing message to the chat room, you can make their experience seamless and natural.
When the customer is online: Send a pop-up message on your site.
When the customer is offline: Send a pop-up message within the site + You can send additional texts/emails
Select whom you want to send one-time messages to.
*If you have already created a segment of customer contacts in the Contacts tab, you can simply click Import Segment.
Examples
1) Send the message to members who haven’t visited the website for 30 days
Members who haven't visited in 30 days will likely lose a lot of interest in our site. Talk to your customers about new arrivals promotions to encourage them to visit your site.
How to set up:
2) Send the message to customers who have added items to their cart
Over 50% of customers put items in their shopping carts without purchasing them. Approach customers to purchase your products by offering special discounts before they lose interest.
How to set up:
3) Send newsletters to non-members who have left their email addresses
If you run content marketing, you can send the newsletter to non-members who have left an email address. This is a great opportunity to increase brand awareness to non-member customers!
How to set up:
You can send plain text messages via SMS. Images and emojis are not supported, and some special characters may not display correctly on certain devices. For the best experience, we recommend keeping your message simple and text-only.
A space to compose a message to be sent as a one-time message. Send messages using images, videos, etc. as well as text.
Message Options
Files & Images: Attach files such as images or videos. (→ Check recommended sizes)
Macros: Insert a saved macro as a message.
Emojis: Add emojis that match the message type.
Personalization Variables: Automatically insert customer details using personalization variables.
Link Buttons: Add up to two link buttons.
Text Formatting: Apply bold, italics, lists, or hyperlinks.
Link: Set a link to open when the image thumbnail area is clicked.
How is the one-time message displayed to the customer?
On desktop browsers:
Bubble: The marketing message appears above the chat button, and the manager's profile image is shown in the chat button. Texts are displayed up to 4 lines, and the bubble width changes depending on the length of the text(230px - 320px).
Full Screen: The marketing message is shown in the center of the screen.
On mobile web browsers:
Bubble: The marketing message is located on the top or bottom of the page based on your setting. Texts can be displayed up to 2 lines.
Full Screen: The message appears in the center of the screen. Texts can be up to 4 lines long, and the pop-up size width is fixed.
If marketing messages are also sent by SMS or email, please note that emails only contain images (not videos) and SMS does not contain images or videos. Customers will be able to see the whole content by coming through the chat links included in the body of the email/SMS.
Schedule a one-time message
Immediately: The message will send immediately after clicking the [Send] button.
Scheduled Message: You can schedule the date and time you want to send the message.
Send Offline Push Notifications
When customers are offline, you can send push notifications by text or email to encourage customers to visit your website. When you opt-out of this setting, only chat messages are sent to offline customers.
Advertising message
Please check if it contains advertising content. Please kindly note that you are responsible for any policy violations.
You can set the goal if you want to track the conversion rate of messages sent.
When the customer who received the message visits the site and completes the event you have set, the goal will be marked as achieved.
For example, if the “Signup” event is set for the goal and the customer who received the message signs up for membership, it will be marked as achieved under the “Goal” figure.
If the message has not been viewed by customers or achieved the goal event one week after the customer viewed the message is excluded from goal counting.
You can easily find and manage your one-time marketing messages.
Filter & Search: Filter messages by status (Draft / Scheduled / Sent / Canceled) or by service. Use the search bar to quickly find a message by title.
Sorting: Sort the list in ascending or descending order by title, number of sends, open rate, or creation date.
Overview: The list shows the message title, status, service, sent count, viewed rate, clicked rate, goal, and revenue metrics.