Category
ALF customer v2
What is ALF v2?
Here is information on ALF v2, focusing on the changes from the original ALF v1.
Key Changes in ALF v2
Discover the major changes in the transition from ALF v1 to ALF v2, and see how the system is becoming more powerful and beneficial for your team.
Rule (ALF v2)
The Rules are instructions (or "prompts") written by the manager in advance to ensure ALF delivers customer support perfectly tailored to your specific business context. We encourage you to set up various Rules to handle all your different support scenarios.
Knowledge (ALF 2)
Knowledge is a space where all materials (such as documents and files) that ALF can reference are collected and managed.
Task (ALF v2)
A Task is a feature that takes ALF beyond simple Q&A. It lets you automate common customer requests, so ALF can handle actual work processes automatically.
Deploy Setting (ALF v2)
The Deploy menu lets you manage and review, all in one place, everything that will be applied to your customer support—from the basic ALF profile settings to the rules, knowledge, and tasks used when generating responses.
Statistics (ALF v2)
This is the space where you can check and monitor how many chats ALF has resolved on its own.
ALF Chat List (ALF v2)
Check all the chats handled by the Customer ALF at once.