Category
Chat Settings
Basic chat settings are gathered here. You can create a greeting message or set your operating hours.
Set Your Greetings
It is important that you have a welcome message as soon as the customer wants to talk. You can greet your customers by managing your greeting message that matches your brand’s aesthetic.
Follow-up Notifications
Maintaining engagement with customers even after they leave your website is important for customer service. Utilize follow-up notifications to continue conversations and encourage return visits.
Channel Operation Settings
You can customize your brand's operating hours, specify the response time for customer inquiries, and set chat management options during non-operating hours.
Macros
Streamline the process of responding to frequently asked questions by creating macros. This maintains a consistent tone and approach, regardless of which manager is answering.