Category
Chat Settings
Basic chat settings are gathered here. You can create a greeting message or set your operating hours.
Set Your Greetings
It is important that you have a welcome message as soon as the customer wants to talk. You can greet your customers by managing your greeting message that matches your brand’s aesthetic.
Follow-up Notifications
Maintaining engagement with customers even after they leave your website is important for customer service. Utilize follow-up notifications to continue conversations and encourage return visits.
Channel Operation Settings (Team member)
You can customize your brand's operating hours, specify the response time for customer inquiries, and set chat management options during non-operating hours.
Macros
Streamline the process of responding to frequently asked questions by creating macros. This maintains a consistent tone and approach, regardless of which manager is answering.
Chat Tags
Effectively managing chats requires proper categorization, and one way to achieve this is through the use of chat tagging. Channel Talk's powerful chat tagging feature allows for efficient management and analysis of chats, providing valuable insights for business growth.
Chat Goals
By setting a chat goal, you can track progress and evaluate whether the assignee has successfully achieved the established goal.