Category
Operation
The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.
Chat Tags
Effectively managing chats requires proper categorization, and one way to achieve this is through the use of chat tagging. Channel Talk's powerful chat tagging feature allows for efficient management and analysis of chats, providing valuable insights for business growth.
Chat Auto-Assignment
If you are unsure about who should be invited to the chat, you can assign the team first. Then the system will auto-assign the most appropriate person from the assigned team to handle the chat.
Chat Goals
By setting a chat goal, you can track progress and evaluate whether the assignee has successfully achieved the established goal.
Analytics (by chat)
Maximize chat operation efficiency by utilizing Channel Talk's chat analytics to identify areas for improvement and optimize performance.
Analytics (by case)
Analytics (by case) captures every detail — even when a chat ends and restarts, or when a Chat Tag is added. Don’t miss even the smallest changes within a conversation!
Download Analytics Data (by chat)
Obtain chat data through Analytics and customize the view with the provided raw data, which includes chat history and customer information.
Download Analytics Data (by case)
Want a more detailed view of how each conversation flows? You can export Case-level data — including when chats were reopened and how tags changed — and analyze it on your own.
Operator
You can assign operator seats to managers who will be handling chats & calls.