Category
AI
Introducing AI features that help you reduce repetitive inquiries and focus on what is truly important to your team.
ALF
The Channel Talk's AI agent, ALF responds to customer inquiries on behalf of the agent.2 articlesFAQ
What is FAQ? This feature enables you to pre-register commonly asked questions within Channel Talk. Our AI agent, ALF, can then respond to these inquiries by drawing upon the answers provided in the FAQ. (→ ALF Guide) How to create FAQ - [Channel settings] - [Chat] - [FAQ] - [+ Create new FAQ] 1. Language: Select the language you want to create the FAQ in. 2. Question: The question can be up to 100 characters long, regardless of the language. 3. Additional Questions: You have the flexibility to