User Guide
Recommended
Workflow
Workflow is a powerful feature that automates the inquiry process from start to finish by building customized scenarios by customer and by situation, just like Legos. Through customized scenarios and AI, you can both improve the customer experience and increase the efficiency of your inquiry response.Chat Auto-Assignment
If you are unsure about who should be invited to the chat, you can assign the team first. Then the system will auto-assign the most appropriate person from the assigned team to handle the chat.Documents
This feature helps you manage your documentation, such as how-to guides, blogs, release notes, and more, within Channel Talk and publish them on your website. Our AI agent, ALF, learns what's in your documentation and uses it to help you interact with your customers.Categories
Plug-in Installation
Channel Talk can be easily and quickly installed on any website by adding a script to the site. This includes custom websites and websites created using web builders.Understanding Channel Talk’s Pricing
Subscription Terms and Related Features Channel Talk's subscriptions include paid plans: Early Stage, Growth, and Enterprise. Each is tailored to your business size, alongside usage-based add-ons. Each plan provides a specific number of Managed Users (MU) and seats, with options to purchase additional usage. Add-ons are billed based on usage, with no upfront subscription costs. MU - MU (Managed Users) represents the total number of customer profiles stored in Contacts. (→ See more in the user guSettings
Learn how to set up Channel Talk, from channel profile to security settings.14 articlesTeam Chat
Simplify customer service and internal collaboration by using Channel Talk's Team Chat for both customer interactions and team communication.3 articlesLive Chat
Effective communication with customers is key to growing your business. Discover how to connect with them using Channel Talk5 articlesCRM
A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel Talk.7 articlesWorkflow
Workflow is a powerful feature that automates the inquiry process from start to finish by building customized scenarios by customer and by situation, just like Legos. Through customized scenarios and AI, you can both improve the customer experience and increase the efficiency of your inquiry response.8 articlesOperation
The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.5 articlesMarketing
Initiate communication with your customers through the powerful and user-friendly marketing feature of Channel Talk.4 articlesIntegrations
Streamline customer interactions across multiple platforms by integrating external services with Channel Talk.9 articlesAI
Introducing AI features that help you reduce repetitive inquiries and focus on what is truly important to your team.3 articlesApp Store
3 articlesMeet
Meet is Channel Talk's new internet telephone feature. Channel Talk currently provides Audio and Video Meet, where customers can call without using their phone number.3 articlesBilling & Subscription
Explore the pricing options and subscription methods available on Channel Talk, and select a plan that suits the needs of your business.7 articlesDocuments
This feature helps you manage your documentation, such as how-to guides, blogs, release notes, and more, within Channel Talk and publish them on your website. Our AI agent, ALF, learns what's in your documentation and uses it to help you interact with your customers.8 articles