User Guide

Categories
Plug-in Installation

Plug-in Installation

Channel Talk can be easily and quickly installed on any website by adding a script to the site. This includes custom websites and websites created using web builders.
Understanding Channel Talk’s Pricing

Understanding Channel Talk’s Pricing

Subscription Terms and Related Features Channel Talk's subscriptions include paid plans: Early Stage, Growth, and Enterprise. Each is tailored to your business size, alongside usage-based add-ons. Each plan provides a specific number of Managed Users (MU) and seats, with options to purchase additional usage. Add-ons are billed based on usage, with no upfront subscription costs. MU - MU (Managed Users) represents the total number of customer profiles stored in Contacts. (→ See more in the user gu
Settings

Settings

Learn how to set up Channel Talk, from channel profile to security settings.15 articles
Team Chat

Team Chat

Simplify customer service and internal collaboration by using Channel Talk's Team Chat for both customer interactions and team communication.3 articles
Live Chat

Live Chat

Effective communication with customers is key to growing your business. Discover how to connect with them using Channel Talk5 articles
CRM

CRM

A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel Talk.6 articles
Operation

Operation

The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.6 articles
Support Bot

Support Bot

Decrease time spent on routine customer inquiries and prioritize meaningful conversations using Channel Talk's Support bot.5 articles
Marketing

Marketing

Initiate communication with your customers through the powerful and user-friendly marketing feature of Channel Talk.4 articles
Integrations

Integrations

Streamline customer interactions across multiple platforms by integrating external services with Channel Talk.9 articles
AI

AI

Introducing AI features that help you reduce repetitive inquiries and focus on what is truly important to your team.5 articles
Meet

Meet

Meet is Channel Talk's new internet telephone feature. Channel Talk currently provides Audio and Video Meet, where customers can call without using their phone number.3 articles
Billing & Subscription

Billing & Subscription

Explore the pricing options and subscription methods available on Channel Talk, and select a plan that suits the needs of your business.7 articles
Documents

Documents

This feature helps you manage your documentation, such as how-to guides, blogs, release notes, and more, within Channel Talk and publish them on your website. Our AI agent, ALF, learns what's in your documentation and uses it to help you interact with your customers.8 articles