Enter the required information into each field and click the “Generate” button.
Field | Description |
|---|---|
Reply Channel | Specify the medium for the reply (e.g., email, DM). The AI will tailor the response to the characteristics and text limitations of the selected channel. |
Original Message Content | Paste the message received from the customer—such as an inquiry, complaint, or review. The AI will analyze it and generate an appropriate reply. |
Purpose (optional) | Indicate the purpose of the reply (e.g., thank you, apology, answering a question). This helps the AI craft a more strategic and effective response. |
Reply Length (optional) | Specify the desired length of the reply. The AI will adjust the response according to platform restrictions and communication needs. |
Reference Reply Samples (optional) | If your company has standard reply phrases or preferred expressions, paste them here. The AI will learn the style and generate more consistent replies. |
Based on the customer’s original message and the reply’s intended purpose (e.g., appreciation, apology, answering a question), the AI will automatically generate a response. Check the tone and length of the generated text.
You can enter simple feedback like “Make it sound more apologetic” or “Use a more casual tone,” and the AI will adjust the reply accordingly.
If you provide your usual response style in advance, the AI can learn to reflect your brand’s tone and phrasing.
Through ongoing dialogue, you can efficiently generate polished, consistent responses tailored to your communication style.