When you book a long-term stay on Momstay and complete payment through Instant Payment, a contract is automatically issued.
Once the host approves the payment, the contract is generated, signed by the host first, and then provided to the guest.
The contract is issued in an electronic format, and you can receive it via KakaoTalk or email depending on your registered contact information.
The contract is delivered based on the contact information registered in your profile.
If your phone number has the country code +82 (South Korea), you will receive a message through the KakaoTalk channel [모두싸인].
If your phone number is registered with any other country code, the contract will be sent to your registered email address (ID).
Please make sure that your mobile phone number and email address are correctly registered in your profile. Incorrect information may result in delays or failure to receive the contract.
The Momstay contract can be used for the following official administrative procedures:
Alien Registration Certificate issuance
Residence change notification (submission to the Immigration Office)
Other administrative procedures requiring proof of residence
The contract includes the accommodation address, contract period, and both host and guest information, which makes it valid as an official document.
Contracts are issued only for long-term stay reservations. (Not applicable to short-term stays)
A contract is issued automatically only when payment is made through Momstay.
If payment is made in cash on-site or outside the Momstay platform, the contract cannot be issued, and customer support will not be available.