This policy applies when using the inquiry (Channel Talk) service (hereinafter referred to as the "Service").
When you, the data subject actually using the Service, begin using the Service and either click the "Agree" button or send a message indicating your consent after reviewing this Privacy Policy, you are deemed to have consented to the collection, use, and provision of your personal information in accordance with this Privacy Policy.
nancho, which provides this Service, processes personal information for the following purposes. Personal information being processed will not be used for purposes other than those specified below, and if the purpose of use changes, necessary measures such as obtaining separate consent will be implemented.
Handling inquiries, Sending response notifications, Record keeping, Blocking in cases of illegal activity, Legal evidence in the event of disputes, Statistics
Message information within the Service (transmission time, message content, etc.), Email address
Automatically collected items by Channel Corp. (Channel Talk): Visit records (referral page, country, city, timezone, service access time, web version)
nancho, which provides this Service, uses your personal information only within the purpose of processing and does not use it beyond that scope, nor does it provide or disclose your personal information to third parties. However, the following cases are exceptions
When you (the data subject) have given prior consent
When required by legal obligations such as law enforcement, regulations, or legal procedures (warrants, subpoenas, court orders, etc.)
Provision to affiliates for the operation of the inquiry service
Affiliate: Channel Corp.
Purpose of use: Inquiry service operation
The above affiliate (Channel Corp.) may collect your information, and their policies may differ from this policy. nancho is not responsible for third-party privacy policies. Channel Corp.’s policies can be found at https://channel.io/en/privacy.
nancho, which provides this Service, complies with legal obligations and destroys personal information when the retention period has expired, the processing purpose has been achieved, or when personal information is no longer necessary. The retention period may vary depending on the nature of the information, the context of collection, or legal requirements.
California Residents: Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights
Right to know: To know what personal information is collected, used, and shared.
Right of access: To access their personal information.
Right to deletion: To request deletion of their personal information, with certain exceptions.
Right to correction: To correct inaccurate personal information.
Right to limit use/sharing: To limit the use of sensitive personal information.
Right to non-discrimination: To not be discriminated against for exercising their rights.
nancho does not sell personal information and does not share sensitive personal information.
To exercise your rights, you may contact team@nancho.mail.channel.io or submit a request through the inquiry service. Additional information may be requested to verify your identity, and if an agent makes the request on your behalf, written authorization may be required.
Residents of the European Economic Area (EEA), the United Kingdom (UK), and Switzerland: In accordance with applicable data protection laws (including GDPR), you have the following rights
Right of access: To request a copy of the personal information held.
Right to rectification: To correct inaccurate personal information.
Right to erasure: To request deletion of personal information, subject to certain legal obligations.
Right to restriction: To request restriction of processing in certain situations.
Right to data portability: To receive your data in a machine-readable format or request transfer to another controller.
Right to object: To object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: To withdraw consent at any time (without affecting processing prior to withdrawal).
nancho processes your personal information based on your consent, contract performance, legal obligations, or legitimate interests (such as security and fraud prevention).
To exercise your rights, you may contact team@nancho.mail.channel.io or submit a request through the inquiry service.
Your personal information is stored only on the Service’s servers.
Multi-factor authentication (2FA) is required to log into the Service server.
Customer information such as chat data is encrypted using encryption features provided by the service software.
Antivirus programs are installed.
However, no security measure is completely secure or impenetrable, and absolute security of your information cannot be guaranteed.
nancho, which provides this Service, does not target children under the age of 13 (or minors under the age required by applicable law in your jurisdiction) and does not knowingly collect personal information from children under 13.
If it is discovered that personal information of a child under 13 has been collected, nancho will promptly delete it. If you believe your child has provided personal information, please contact team@nancho.mail.channel.io or use the inquiry service.
If there are additions, deletions, or modifications to the contents of this Privacy Policy, the relevant changes and the revised date will be announced on the homepage (https://docs.channel.io/nancho).
Changes take effect immediately upon posting unless otherwise specified, and use of the Service will be governed by the revised policy.
Effective Date of this Privacy Policy: September 7, 2025