If you want to request a refund, we ask that you send us pictures that show the condition of the product, taken from an angle that also shows the SNKRDUNK Authentication badge/sticker.
Please include specific information in your message about the condition of the affected area, such as which part of the item is affected, so that we are able to identify it.
*If the authentication badge or sticker and the relevant part of the item do not fit into a single picture, please send us an additional picture of the overhead view of the item including the relevant part
*If it is difficult to understand the design or color of the item from the pictures alone, please add a circle or arrow in order to highlight the relevant part
*If you purchased an item sold directly by SNKRDUNK (primary distribution item, i.e. an item that was not listed by an individual third-party seller), please send us a picture of the barcode (including the number) found on the product tag, as the authentication badge is not included with items sold directly by SNKRDUNK.
As the required images and key points to be photographed are different depending on each situation, we kindly ask you to refer to the information below and prepare your pictures according to the item category and condition.
・A photo of the size label on the side of the box that shows the size and model number
・A photo of the tags inside both shoes that show the size and style code
*Make sure that the Authentication badge is visible while still being attached to the item
*Even in the case the size and/or style code on the box are different from those on the sneakers themselves, please take a photo of the above-mentioned areas
・A picture that shows the overall condition of the item, including the relevant part
・A picture of the relevant part taken from a close distance
*Make sure that the Authentication badge is visible while still being attached to the item
・A picture that shows the overall condition of the item, including the relevant part
・A picture of the relevant part taken from a close distance
*If there is a difference in tone between the left and right shoe, please take a photo of them side by side so that the tone difference is clear
・A picture that shows the overall condition of the front or back of the insoles
・A picture of the relevant part taken from a close distance
・A picture that shows the overall condition of the item, including the relevant part
・A picture of the relevant part taken from a close distance
・A picture that shows the overall condition of the item, including the relevant part
・A picture of the relevant part taken from a close distance
・A picture of the sneakers themselves and the accessories that were included with them
*If you can also provide pictures that shows the contents of the box, we will be able to guide you more smoothly.
・A picture of the shoelaces lined up lying flat on a surface; the picture needs to be taken with an item beside the shoelaces that can be used to compare sizes, such as a tape measure
・A picture of the item label on which the size can be confirmed
・If included, a picture of manufacturer's price tag from which the size notation can be confirmed
・A picture from which the overall design of the product can be confirmed from above
・If included, a picture of manufacturer's price tag from which the style code notation can be confirmed
・A picture that shows the overall condition of the item, including the relevant part
・A picture of the relevant part taken from a close distance
・A picture that shows the overall condition of the item, including the relevant part
・A picture of the relevant part taken from a close distance
・A picture that shows the overall condition of the item, including the relevant part
・A picture of the relevant part taken from a close distance
・A picture that shows the overall condition of the item, including the relevant part
・An image of the barcode (including the number) on the item tag
・A picture of the relevant part taken from a close distance