SNKRDUNK Help Center

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Set up

FAQs about set up your account.

I did not receive a registration email

I did not receive a registration email

If you did not receive a registration email from SNKRDUNK, please try the following basic troubleshooting techniques. Is the email being sorted into your spam/junk folder? Please check your spam/junk folder. Have you specified the domain name in your spam mail settings? If you have specified the domain name in your spam mail settings, please whitelist the "snkrdunk.com" domain. Is your registered email address correct? You can check your registered email address easily via the SNKRDUNK App. 1. A
I did not receive my SMS verification code

I did not receive my SMS verification code

If you have set a spam filtering setting, you may not be able to receive text messages. Please check your spam filtering settings, and if your settings are set to reject spam, please change your settings so that you can receive all text messages. If you still do not receive the verification code after changing your settings, please contact us at: information@snkrdunk.com
How to Login or Logout

How to Login or Logout

You can log in and log out from the “Account” tab. Please see below for details. Log in 1. “Account” 2. Tap on “Already have an account? Log in”. 3. Enter your email address and password *If you have forgotten your password, please tap "Forgot Password" and reset your password. Log out 1. Account 2. Scroll to the bottom of the page 3. Log out
How do I create an account?

How do I create an account?

To use our service, you need to create an account and enter your membership information. After following the steps below to register, a confirmation email will be sent to the email address you provided to complete the registration. 1. “Account” 2. Enter “Username, Email, Password” 3. Confirm that you have read and agreed to the Terms of Use 4. Sign up
How do I set up a profile?

How do I set up a profile?

You can set your Profile and username on My Page. Please see below for details: 1. Account 2. Tap “Edit” in the upper right corner of the screen 3. Set username 4. Enter your introduction and favorite things in the "Profile" section 5. Save *Username is the screen name used on SNKRDUNK.
How do I register my address?

How do I register my address?

You can register your shipping address on My Page. Please see below for details. 1. Account 2. Address 3. Enter name, phone number and address 4. Tap “Save” *If you wish to have your order shipped to a U.S. military base in Japan, please also check ”Is delivery to military base possible?”.
How do I add a payment method?

How do I add a payment method?

You can add a payment method from the purchase confirmation screen. You can also register a payment method by following the steps below: - Account > Payment 1. For credit cards: “Add a new credit card” 2. For PayPal: tap on “PayPal” and follow the instructions on the screen The following payment methods are currently accepted by SNKRDUNK. ・PayPal ・Credit card* ・Debit card* *Credit/debit cards that do not support 3D Secure cannot be used. *We currently accept VISA, Mastercard and American Express
On which page can I set up PayPal payment?

On which page can I set up PayPal payment?

You can add PayPal as a payment method by following the steps below: 1. Account > Payment; 2. Tap on “PayPal” and follow the instructions on the screen. *You can also add a payment method from the purchase confirmation screen. The currency for the PayPal payments will be the currency selected from the "Account" tab. Our app allows you to choose between the following currencies: USD, SGD, AUD, NZD and JPY. You can select the currency by following the steps below: 1. “Account” 2. “Currency” 3. Cho
How do I register a phone number?

How do I register a phone number?

You can register your phone number from the "Account" tab. Please see below for details. 1. Account 2. Phone Number 3. Enter your phone number 4. Verify via SMS 5. Enter the code you received via text message If you do not receive the text message, please check your spam mail settings and change the setting to receive all messages if the message was blocked. If you still do not receive the verification code after changing your settings, please contact us at: information@snkrdunk.com
How do I delete my account?

How do I delete my account?

You can delete your account by following the procedures below: 1. Go to “Account” 2. At the bottom of the page, tap/click "Delete Account" If you have any questions, please do not hesitate to contact us at: information@snkrdunk.com