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How to sell from SNKRDUNK?
FAQ about how to list an item for sale
Step-by-Step Guide to Listing Items
How to list items for sale --- How to change the details of a listing --- How to delete a listing --- How to send shipping notifications (For sellers in Singapore) --- How to send shipping notifications (For sellers outside of Singapore) --- ■About shipping label for sellers outside of Singapore - Shipping label will be sent via email. - You can also download directly from the page page on a browser using your phone or computer. - Print and attach the shipping label to the cardboard shipping boxHow can I delete/change the details of my listed item?
Delete a listed item --- If you want to delete a listed item, you can do so from the “Account” tab on the app. Please note that a listed item cannot be deleted once a transaction has started. If you wish to delete your listed item, please do so as soon as possible. 【Steps】 1. “Account” > “Listing” 2. Tap the banner of the relevant transaction item 3. Tap on “Delete This Listing” > confirm by tapping on “Got It” Change the details of a listed item --- If you want to change the details of a listedCan I list/sell my items from my country?
The following countries are currently eligible to list items for sale: - Singapore - Malaysia - New Zealand - Australia - Brunei - Taiwan - Hong Kong - Macau - South Korea - United States - Canada - India - Indonesia - China - Philippines We hope you will consider listing your items on SNKRDUNK.Sneaker sizing for XS-XL (NIKE Sneakers)
Some NIKE sneakers are available in sizes XS-XL. We handle sneakers in US sizes, so please refer to the following for sizes XS-XL. <Size Chart> - For Sellers Please refer to the size chart and list your item in the appropriate size. As an example, if you have "men's size M", please list your items in one of the following sizes: US9 - US11. - For Buyers If your usual size falls into two sizes in the above chart, please select the size you prefer.I don't know what size to sell/list my item as.
For most sneakers, you can find their size in the following locations: - Sticker on the side of the box with the model number (style code) and size. - Tags with the model number (style code) and size on the inside of the shoes. Please be sure to confirm the correct size of the item before listing it in order to prevent cancellation after the transaction has begun.When will I receive my payout?
Once the item passes the authentication process, the seller will receive the payout for that transaction. *Payouts will be credited automatically to the PayPal account registered at the time of listing. *If you do not have a PayPal account, we recommend you register one before listing items for sale. If you have any problems with your payout, please contact us via the relevant transaction chat with a detailed description of your problem.How do I get my payout?
Currently, payouts can only be transferred to a PayPal account. Please register a PayPal account from"Payout Setting" (in the “Account” menu) before listing an item for sale. How to register your PayPal account: 1. Tap on “Account” 2. Under "General", select "Payout Setting" 3. Tap on “PayPal” payment 4. Under "Account ID", enter your PayPal ID 5. Confirm If you do not have a PayPal account, you can enter your email address as a temporary measure, but you will still receive an email later askingI want to contact the buyer directly.
It is not possible to communicate directly with the buyer. If necessary, we can contact the buyer on your behalf, though. If you have any requests or questions, please contact us via the relevant transaction chat message.How long does the authentication process take?
It usually takes 1 to 4 days for the authentication process to complete. If you do not receive an authentication completion notice after 4 days, please contact us via the relevant transaction chat message. Please also refer to the following link for more information on our authentication process. <How SNKRDUNK Authenticates> We appreciate your kind understanding.I want to cancel my sold item transaction.
We do not accept cancellation at the seller's convenience once a transaction has been established, as it may cause inconvenience to the buyer. In the unlikely event that you have a special circumstance that makes it difficult to continue the transaction, please contact us via the relevant transaction chat with a detailed description of the circumstances that made it difficult to ship the item. Please note that if the transaction is canceled at the seller's convenience, a cancellation fee of 10%What if I can't ship my item by the shipping deadline?
In order to ensure a smooth transaction, as a general rule, the sellers are required to ship their items within the shipping deadline. In the unlikely event that you are unable to ship an item within the shipping deadline, we may be able to extend the shipping deadline with the buyer's approval. For this reason, we ask you to contact us as soon as possible if you need an extension on the shipping deadline. Please avoid notifying us just before the deadline. *The transaction may be canceled if thWhat should I do if my listed item is stained, scratched, or damaged?
When listing an item for sale, the item should be in an undamaged condition; however, stains, scratches, etc. that have a small impact on the item will still meet the guideline standards for new items. Please note depending on the condition of the item, the item could be deemed as not meeting our guideline standards during authentication. If you have any concerns, we recommend that you contact us before listing or shipping your item. If you wish to confirm in advance, please send us pictures ofWhat should I do if I shipped the wrong item or forgot to ship an accessory?
For sellers in Singapore Please contact us via the relevant transaction chat as we need to understand the situation. Please also share the following information: - Name of shipping carrier used for re-shipping the item. - The tracking number for the additional shipment. If you have the correct item/accessory that you forgot to include, please ship it again to the address below and notify us as soon as the item has been shipped. Shipping address 15 Pioneer Walk, Pioneer Hub, Singapore, 627753 ConDo I need to include a delivery note or receipt?
Since delivery notes and receipts may contain personal information, they do not need to be included in the shipment. If a delivery note or receipt is included in the package, it will be properly destroyed upon receiving the item. *Please note that the delivery note or receipt included in the package cannot be returned.Prohibited behaviors and precautions for packing and shipping
Prohibited behaviors --- ■Do not send the package using an address or name other than the registered one. Please make sure to ship your item using the name and address registered with SNKRDUNK. Shipping with a different name and address will result in the item not being able to properly link to its respective transaction and may result in the cancellation of the transaction. Also, please do not send items purchased on other websites directly to SNKRDUNK. *Sellers are responsible for the shipping