ZEP Official Guide

For smoother interactions with objects and other users, it is a good idea to close other browser tabs and exit other software programs. The number of concurrent users and the size of the maps can affect the performance of the service and impact the user's experience

The recommended specifications must be met for optimal use. While it is possible to use the service with specifications below the recommended level, the quality cannot be guaranteed.

It is recommended to use Chrome browser as this has been developed based on the Chrome browser.

Recommended Specifications

Minimum Specifications

OS

Windows11, Mac 12

Windows 8, Macos 10.15

Memory (RAM)

8GB or more

5GB or more

Hard Disk

10GB of free space

5GB of free space

CPU

Intel Core i5 3rd generation or higher

Intel Dual Core 2.5 GHz generation or higher

Recommended Specifications

Minimum Specifications

iOS

iOS 15.0 or higher

RAM 6GB or more

iphone 12 pro or more

iOS 14.3 or higher

RAM 3GB or more

iphone X or more

android

RAM 6GB or more

  • Android 12.0 or more

RAM 4GB or more

  • Android 8.0 or more

  • Visit fast.com to check your network speed.

  • The recommended network speed is 80Mbps or higher.

  • Even if the internet speed is high, low stability can cause interruptions and refreshes.

  • In environments with high traffic, avoid multitasking. It's recommended to close multiple browser tabs and other applications.

  • Important: If there are many mobile participants, we recommend using the official app for optimal performance. Using other browsers such as Safari or In-App Browser may limit some features.

  • If participants experience issues while using the space:

    • Refresh the page.

    • Check the network environment.