ZETA Wallet Terms and Conditions of Service
The purpose of this Agreement is to prescribe rights, obligations, responsibilities, and other necessary matters between the Customer and the Company in relation to the use of digital wallet services provided by ZEP Co., Ltd. (hereinafter referred to as the "Company") and related services (hereinafter referred to as the "Services").
① Definitions of Terms used in this Agreement are as follows.
"Customer" refers to any individual who uses the Services provided by the Company in accordance with the terms of this Agreement.
"Wallet" refers to a digital asset storage service that allows the Customer to store and manage their digital assets, including the ability to send and receive digital assets using a unique wallet address associated with their service account.
"Digital Asset" refers to any electronic certificate (including any rights in relation thereto) stored and issued electronically as a medium of exchange or as an electronically stored value.
"Account" refers to an email address registered by the Customer that is used for identification and access to the Services provided by the Company.
"Send" refers to the transfer of Digital Assets held by the Customer to their or a third party's Digital Wallet after entering a Private Key or via a secondary authentication procedure.
"Password" means a combination of numbers and letters set by the Customer and approved by the Company to confirm the identity of the Customer and protect their information.
"Private Key" means a combination of numbers and letters used to permit transfer of Digital Assets held by the Customer's Wallet and sign as a means of authentication required for using a service.
"Recovery Phrase" is a unique combination of English words used by the Customer to generate or recover Wallet Addresses and Private Keys.
② Except as defined in this Article, the definitions of terms used in these Terms and Conditions shall be governed by the ZEP Terms and Conditions of Service, service information page, and related laws and regulations. Other than that, they shall be in accordance with general practice.
① The Company shall ensure that the contents of these Terms and Conditions are made available to the Customer in a conspicuous manner by posting them on the Service platform or displaying them on a separate connection screen or providing them in a window.
② The Company reserves the right to revise these Terms and Conditions to the extent that it does not violate the relevant laws and regulations such as "Act on the Regulation of Terms and Conditions" and "Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter referred to as the "Information and Communications Network Act")".
③ If the Company revises the terms of these Terms and Conditions of Service, the Company will notify Customers at least 7 days in advance of the application date. If the amendments are disadvantageous to the Customer, Customers shall be notified at least 30 days in advance of the application date. In this case, the amended provisions will be clearly displayed for ease of reference via electronic means, such as an e-mail, a window screen upon sign in, or a notification on ZEP.
④ If the Company provides notice as described in the preceding paragraph, such notice shall include the statement that "the Agreement may be terminated before the effective date of the changed terms and conditions, if the Customer expresses their intention to do so." If the Customer fails to express their intention to terminate the Agreement, they shall be deemed to have agreed to the revised Terms and Conditions.
⑤ If the Customer does not agree to the application of the revised Terms and Conditions, the Company shall not be able to apply the revised Terms and Conditions. In this case, the Customer may terminate the Service Use Contract. However, if there are special circumstances in which the existing Terms and Conditions cannot be applied, the Company may terminate the Service Use Contract.
① The Company can operate separate Terms and Conditions or Usage Policies if necessary, and the information shall be announced on the website or via other appropriate means.
② For matters not prescribed in these Terms and Conditions, applicable regulations and laws of Korea and the ZEP Terms of Service, Individual Terms and Conditions of Service, Usage Policy, or general correlation cases shall be followed.
① The Service Use Contract is established when the Company accepts the application and provides the services to the Customer if the individual wishes to become a Customer (hereinafter referred to as the "Applicant") and provides the items requested by the Company.
② In principle, the Company accepts the application for use as described in the preceding paragraph. However, if any of the following circumstances exist, the application may not be accepted or the contract may be terminated thereafter:
Where the Applicant is a minor under the age of 14
Where the Applicant uses a name other than their own or uses the name of another person
Where false information is entered or the content requested by the Company is not entered, or where there is an error, etc.
Where the Applicant has previously lost their membership or the Use Contract had been terminated due to a violation of these Terms and Conditions
Where consent is impossible due to reasons attributable to the Applicant or where an application is submitted in violation of all other matters determined by the Company
Where the application violates relevant laws, supervisory regulations, supervisory agency guidelines, or these Terms and Conditions, or is otherwise found to be illegal or unfair
③ The Company may request real name verification or identity verification for the application mentioned above through the use of a specialized agency.
④ The Company reserves the right to refuse consent in the event that it is unable to provide service-related facilities, or experiences technical or business issues.
⑤ The Company will generally inform the Applicant of the rejection or non-acceptance of the application, unless there is an unavoidable reason not to do so.
① Customers are allowed to request termination of their Use Contract at any time, and the Company will handle such requests in accordance with applicable laws and regulations.
② If a Customer terminates the Use Contract, the Company shall delete their information except in cases where the information must be retained based on applicable laws and policies related to personal information processing.
③ The Customer shall be responsible for any disadvantages resulting from the termination of the Use Contract, and the Company may retrieve any benefits provided to the Customer upon termination of the Use Contract.
④ The Company may terminate the Use Contract if any of the following circumstances occur or are confirmed by the Customer:
Where a Customer acts or attempts to obstruct the smooth operation of Services
Where a Customer has committed an act in violation of relevant laws, supervisory regulations, supervisory agency guidelines, or these Terms and Conditions
Where it is confirmed that there are grounds for a refusal of Use Contract as prescribed in Article 5.2
Where a Customer intentionally interferes with the Company's operations
Where the relevant statutes have been violated, such as provision of illegal programs and obstruction of operations in violation of the Copyright Act and the Computer Programs Protection Act, illegal communication and hacking in violation of the Information and Communications Network Act, distribution of malicious programs, acts of exceeding access rights, etc.
Where other similar reasons arise that make it impossible to maintain this Contract as set forth in each subparagraph
⑤ In the event that the Company decides to terminate the Use Contract, it shall provide notification to the Customer about the reason for the termination via email and express the intention to terminate. In such instances, the Company shall allow a reasonable period (14 days) prior to termination, during which the Customer may file an objection. Notwithstanding the foregoing, if there exist reasons as prescribed in these Terms and Conditions and operational policies, a separate objection period may not be granted.
⑥ In the event of a termination of the Use Contract by the Company, the Company reserves the right to reject any future applications for use by the Customer.
⑦ The Customer shall be responsible for any damages arising from the termination of the Use Contract due to reasons attributable to the Customer, and the Company shall not be held liable unless otherwise stipulated by relevant laws and regulations.
⑧ If a Customer terminates the ZEP Service Terms and Conditions, the Use Contract under these terms is also terminated. The Customer must follow these Terms and Conditions for terminating the contract and withdrawing from membership. However, if only the Use Contract under these terms is terminated, the ZEP Service Terms and Conditions will remain in effect, and the membership and Use Contract for the ZEP service will continue.
① The Company is committed to providing uninterrupted and stable services in compliance with relevant laws, these Terms and Conditions, and good practices.
② The Company maintains a security system to protect personal information and ensure that Customers can use the service safely. It also announces and complies with its personal information processing policy.
③ The Company will address any justified opinions or complaints raised by Customers concerning the use of the service. The process and results of handling these opinions or complaints will be communicated to the Customers through email or other means of communication. Additionally, the Company will ensure that the opinions or complaints are dealt with in a timely and effective manner.
① Customers are required to comply with these Terms and Conditions as well as any additional notifications provided by the Company on the service screen. Any losses or damages resulting from the Customer's failure to comply with these terms and conditions or notifications shall be the responsibility of the Customer.
② Customers are required to cooperate with the Company to ensure the safe provision of the service. If the Company discovers a violation of these Terms and Conditions by a Customer and requests clarification of the violation, the Customer must respond promptly and actively to the Company's request.
③ Customers are responsible for the accuracy and completeness of the information they provide regarding the transmission of digital assets. They shall bear all responsibilities and consequences arising from the information they provide.
④ Customers are responsible for the proper management of their Account, Password, Personal Key, and Recovery Phrase, and must ensure that they are not used by any third party. In the event that a Customer neglects to protect their Account, Password, Private Key, and Recovery Phrase by leaking, exposing, or otherwise neglecting them, or allows a third party to use them or provides them for transfer or security purposes, the Customer shall assume full responsibility for any consequences arising from such actions.
⑤ If a Customer becomes aware that their Account, Password, Private Key, or Recovery Phrase has been stolen or is being used by a third party, they are obligated to promptly notify the Company and follow the instructions provided by the Company.
⑥ If a Customer fails to follow the Company's guidance after notifying the Company of the theft or unauthorized use of their Account, Password, Private Key, or Recovery Phrase, the Company shall not be liable for any damages incurred by the Customer, unless the Company is found to have acted intentionally or negligently.
⑦ If a third party obtains and utilizes a Customer's Account, Password, Private Key, or Recovery Phrase through fraudulent or other wrongful means, the Company shall not be held responsible unless it is proven to be intentional or due to negligence on the Company's part.
⑧ Customers are advised to regularly change their passwords and to pay attention to account security.
① Customers are prohibited from engaging in any of the following acts in relation to the use of services provided by the Company
Using another person's information or providing false information when applying for use or modifying membership information
Engaging in any abnormal use of the Company's services or systems that are not in accordance with the methods provided by the Company
Unauthorized modification of information posted by the Company or transmission or posting of information (computer programs, etc.) other than information determined by the Company
Infringement of intellectual property rights, such as copyrights of the company and other third parties
Damaging the reputation of the Company and other third parties or obstructing business
Disclosure or posting of obscene or violent messages, images, audio, or any other information contrary to public order and customs while using the service.
Using the services for profit without the consent of the Company
Other illegal or unjust acts in violation of relevant laws and regulations
② In the event that a Customer violates any of the prohibited acts stipulated in this section, the Company reserves the right to limit or terminate the Customer's use of the service, with prior notification to the Customer via email or other means of communication. In such cases, the Customer shall be solely responsible for any resulting consequences. Furthermore, if deemed necessary, the Company may report the Customer's prohibited acts to relevant government or judicial authorities.
③ Customers whose service use is limited will face partial or complete suspension of service during the restricted period. The specific criteria for service restrictions are determined by the operational policy.
④ Customers have the right to object to any restrictions imposed by the Company on the use of services. If a Customer raises an objection and provides a clear reason for the restriction, and the Company deems the issue to be resolved, the Company will promptly take appropriate measures to lift the restriction and restore the Customer's service usage.
① Customers have the right to access their personal information at any time through the personal information management screen provided by the Company. Customers can modify their personal information after completing the identification process established by the Company.
② If any of the information provided by the Customer during the application for service changes, the Customer must directly update the information or inform the Company of the changes through email or other means.
③ If a Customer fails to notify the Company of changes as stated in Article 10.2, the Company shall not be held responsible for any losses or damages that may occur.
The Company strives to protect the personal information of Customers and operates the personal information processing policy as prescribed by related laws such as the "Information and Communications Network Act" and the "Personal Information Protection Act". In the process of providing its services, the Company shall not disclose, provide, or use the personal information or data of its Customers to any third party without the consent of the Customers or unless required by law.
① The Company offers several services to its Customers, including
Generating a new digital wallet address
Storing Digital Assets
Transferring Digital Assets
Registering tokens displayed on the service
Any other services that may be developed or supported by the Company in partnership with other entities
② In principle, the service is available 24 hours a day, seven days a week. However, the Company may need to suspend the service for regular maintenance or system upgrades. In such cases, the Company will notify the Customers in advance through the service screen.
③ In order to perform maintenance tasks such as maintenance, inspection, expansion, replacement, failure, and relocation of information and communications facilities, the Company may need to temporarily suspend the service after prior notice. However, if prior notice is not possible, the Company may make a post-suspension announcement.
④ The Company is obligated to promptly notify Customers of any service suspension caused by natural disasters, wars, riots, terrorism, hacking, DDOS attacks, or any other unavoidable circumstances that make it impossible to provide prior notice. If the information and communication facilities are inoperable, the Company shall notify Customers of the service suspension as soon as it becomes feasible.
⑤ The Company shall not be held responsible for any issues, including the failure of third-party services linked to the service or restrictions on some functions in the service due to inspection, unless the Company is intentionally or negligently responsible. However, in such cases, the Company shall inform or notify the Customers.
① The Company reserves the right to modify, amend, or terminate all or part of the Services if it deems it necessary for the operation or improvement of the Services. Any modifications, amendments, or terminations of any or all of the Services that are provided free of charge shall not be subject to compensation unless otherwise stipulated by law.
② The Company shall notify Customers of any changes to the Services through the service screen or email prior to implementing such changes. However, if the change is due to an unpredictable reason, the Company will notify Customers of the change as soon as possible after the change has been made.
③ If the Customers do not agree with the changes made to the Services by the Company, they have the right to express their disagreement and terminate the Use Contract.
① If a Customer incurs any losses due to the intentional or negligent acts of the Company, the Company shall provide compensation to the Customer in compliance with the applicable laws and regulations.
② The Company shall not be held responsible for any service interruptions resulting from natural disasters or other force majeure events, or due to the intentional or negligent acts of Customers.
③ The Company is not liable for any information, data, or accuracy of facts posted by Customers in connection with the service.
④ The Company shall not be held responsible for any damages arising from Digital Asset transactions conducted between Customers or between Customers and third parties using Company services. The Company shall also not be held responsible for damages arising from Customers placing trust in posts or other information provided by third parties on the service.
⑤ The Company shall not assume responsibility for any transmission errors of Digital Assets caused by incorrect information input directly by the Customer, such as an incorrect wallet address.
⑥ The Company shall not be liable for the use of free services unless otherwise provided by the relevant statutes.
⑦ The Company makes no warranty on anything not specified in these Terms and Conditions in connection with the Services and does not guarantee the value of Digital Assets not issued by the Company.
⑧ The Company shall not be liable for any loss or failure of the Customers' expected use of the Services.
① In the event that a Customer incurs damages due to the Company's responsibility, the Company shall be held liable. The scope of the Company's liability shall include ordinary damages prescribed by civil law, but the Company shall not be liable for other indirect, incidental, or special damages under any circumstances.
② Notwithstanding the aforementioned provision, the responsibility for damages may be attributed to the Customer in any of the following scenarios:
Failure of the Customer to report the cause or occurrence of damage to the Company despite being aware of it.
Intentional or negligent disclosure of wallet-related information, such as Accounts, Passwords, Transaction Keys, Recovery Phrases, and transaction information, by the Customer, leading to the use of the Wallet by a third party.
Acquisition and use of a Customer's account, etc. by a third party through fraudulent means, without the Company's intention or negligence.
Where a Customer is found to have intentionally or negligently caused damage.
③ If the information provided by the Customer to the Company is found to be false, the Company reserves the right to terminate the Services and the Agreement in whole or in part under these Terms and Conditions, and may also seek compensation for any damages incurred by the Company as a result of such false information provided by the Customer.
④ If a Customer intentionally or negligently causes damage to the Company by violating laws, the main Terms and Conditions, public order and customs, or interfering with the Company's system operation, the Customer shall be liable for all damages incurred to the Company and must provide compensation accordingly.
⑤ If a Customer claims damages against the Company, the Company may provide compensation to the Customer by reaching an agreement with the Customer and transferring the Digital Assets to the Customer's Wallet.
① The governing law for any disputes arising between the Company and its Customers shall be the laws of the Republic of Korea.
② The court with jurisdiction over any lawsuit related to a dispute between the Company and a Customer shall be determined by mutual agreement of the parties. In the case that parties fail to reach an agreement, the court designated under the Civil Procedure Act shall have jurisdiction.
These terms and conditions will come into effect on April 27, 2023.