Problem Solving Checklist

If you experience problems while using ZEP, please follow the steps below.

Refresh the ZEP page.

Close unnecessary programs and browser tabs.

Update your browser to the latest version.

Check your internet speed and ensure that it's stable.

Check your firewall and network settings.

Close unnecessary programs and browser tabs.

Turn on the hardware acceleration feature.

• In Chrome, open Settings, go to System, and toggle on the "Use hardware acceleration when available" option.

Check the permission settings of your browser and/or OS.

Close other programs that are using the camera or microphone.

Check your system settings by OS.

• Personal information: Refresh the ZEP Space after turning on your camera and microphone.

Check the share Video/audio guide below.

Check ZEP's official notice to see if there is a known issue affecting the service.

Check if other Spaces have the same issue. If so, it may be a system-wide issue that ZEP is working to resolve.

If the condition persists, please contact us via the Feedback button on the ZEP homepage.

Check out the guide for each app.

If you delete the installed app but it does not disappear, type !destroy in the chat window. This command will reload the Space.

Refresh or re-enter the Map Editor.

Check your internet speed and ensure that it's stable.

When you see the black screen, place your mouse on the editor screen and adjust the screen size with the mouse wheel. This can help display the editor properly.