ZEP Customer Support

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[Notice] ZEP Pro/Basic/Free Plan Update

July 20, 2026

Hello, this is ZEP.

Starting July 31, 2026, the features included in each ZEP plan will be updated.

Please review the updated features and availability for each plan below.

  • Set a custom URL

  • Customize the loading screen logo and text color

  • Set a sprite image

  • Download chat history

  • Download visit history

  • Receive notifications when your connection is lost

  • View all participants’ videos during Spotlight

  • Allow only hosts and spotlighted users to use chat

  • Allow only hosts to use direct messages (DMs)

  • Allow only hosts to use media embeds

  • Running feature

  • Prevent your Space from appearing in web search results

  • Set a Space password

  • Allow only logged-in users to enter

  • Allow only users with Member permissions or higher to enter

  • Allow only users from specified domains to enter

  • Require users to enter a title when joining

Spotlight and screen sharing will remain available on the Free Plan.

Each feature can be used by up to one person at a time per map.

  • Spotlight: Up to 1 user at a time per map

  • Screen sharing: Up to 1 user at a time per map

Once the changes take effect, you will only be able to use the features included with your current plan.

Thank you.

Learn more about ZEP plans →