ZEP Customer Support

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Asset Store

Asset Store seller creator, purchaser

No. Assets purchased from the ZEP Asset Store can only be used in ZEP.

Purchased assets can be used as follows:

  • Maps: Create Space > Purchased Maps

  • Objects: Sidebar > Map Editor> Objects

Content purchased from the Asset Store is non-refundable by default as it is available immediately after purchase.

However, if someone else purchased an asset using your payment information and you can prove this, please submit an inquiry here.

Note: The asset must be in an unused state.

Until the report function is added in a future update, please submit an inquiry here.

Please note that the required time may vary depending on the status of the uploaded asset, and it may take 3 to 5 business days.

You can check the reason for rejection on the ZEP official homepage if you click your name in the upper right > Asset Manager > My Assets.

  • Unsatisfactory Thumbnail

    • The thumbnail provided appears completely blank, has nothing to do with the asset being sold, if it only has text or photos, or if the thumbnail quality is too low.

  • Unsatisfactory Map

    • The map uses an excessive number of objects sold in asset stores, indiscriminately uses real photos, or uses commercially unusable assets.

  • Unsatisfactory Object

    • The object does not match the conditions outlined in the Objects Upload Guide, if you sell objects purchased from other sites as they are, or for other reasons, such as inconsistency with ZEP’s 2D and isometric design concepts.

  • Unsatisfactory Asset Description

    • The overall quality of the asset is not easily understood in the asset’s description. This is especially important for priced assets. A detailed image and description must be included.

  • Copyright Infringement

    • The map or object uses copyrighted materials they do not own, such as content, platform, brand logos or clothes, the likeness of singers or actors, animated characters, etc. without third-party approval.

  • Insufficient Number of Objects

    • The object set did not have at least 5 objects, which is the minimum requirement to upload an object set to the Asset Store.

  • Duplicate of a Registered Item

    • The asset is too similar to a map or object that others are already selling on the Asset Store.

  • Inappropriate Content

    • The asset contains overtly sexual or violent content, which is discouraged on the ZEP platform. Additionally, assets expressing hate, profanity, slander, or political ideology may be rejected.

Depending on the reason for rejection, you will need to reexamine the assets and upload them again for review after changing them.

  • If commercial use is possible → Partial use (derivative use) is possible, but if it is used as is without change, your submission may be rejected.

  • If commercial use is not possible → It is impossible to sell for a fee and in many cases, even if the upload is free, the submission may be rejected.

A set of objects will be reviewed if there are 5 or more objects. A set with 4 or fewer objects may be rejected.

Derivative works are not strictly prohibited, but if it is too similar or identical to an existing asset, the submission will be rejected during review.

You can delete it from the path below.

[Log in to the account that uploaded the asset] > [Click on the account name in the top right corner] > [Asset Manager] > [Click on the asset you want to delete] > [Edit] > [Delete Asset]

You can check the sales figures of the assets you have uploaded if you visit the ZEP homepage, click your name in the right corner, then Asset Manager > Sales Status.

Using these sales figures, you can identify which assets are well-received by ZEP users and devise strategies to maximize profits when creating content.

  • Total Revenue: The total revenue is the sales revenue from all the assets you have uploaded to the store and sold.

  • Your Asset List: A list of your assets, category, price, and store upload date is available.

Directly registered assets can be viewed in order of popularity, and you can earn money if you’re selling your assets for a fee.

To be updated

This is possible through the settlement page, which will be updated later. If the profit balance is at least 100,000 KRW, you can apply once a month between the 23rd and 28th of each month. The payment will be completed in the last week of the month following the withdrawal request.

To be updated

You can check the reason under Settlement > Request History > Status.

To be updated

More information will be provided in a future update notice and patch note when the settlement page is updated.

Excluding the fees for Toss (a payment service), ZEP collects 30% of the sale as part of a 30/70 revenue split.

If there are any changes to the revenue split or collection fees, a notice will be provided in advance.