FAQ

How do I receive a refund? How long does it take?

Manager2026-03-05

Refund method and processing time vary by payment method:

  • Credit card: refunded to the original card, 3–5 business days

  • Wise: refunded via Wise tag or pay.me link, same day to 3 business days

  • PayPal: transaction fees (6–7%) are non-refundable

※ The accounting team does not operate on weekends; requests after Friday will be processed from Monday.