FAQ

I get a "Discrepancy" error when registering package information.

Manager2026-03-05

A discrepancy occurs when photocards or other inclusions are entered as text in the Description field.

  • Photocards must be registered as separate items with the category set to "Photocard"

  • POBs should also be registered as separate items

  • For free benefits (event photocards, etc.), a value of $0.50 USD per item is recommended.

※ If you cannot edit the information, please send the package number via chat.