Cancellations and Refunds

After placing a purchase request, cancellations and returns may be restricted depending on the situation.

The applicable policies vary based on your order status, order type, and the seller’s policy, so please carefully review the following information.

The refund fee and eligibility depend on whether the purchase was made through We Buy & Ship or Bunjang.

• Once your order is submitted, cancellation is generally not allowed.

• Exception: Cancellation is possible only when the order status is Paid or Ordered.

• From the Confirmed status onward, cancellations are no longer allowed.

• Transaction Fee: 8% of the item price

• Handling Fee: Based on the selected handling level

• Cancellation Processing Fee: $10

• Transaction Fee: 8% of the item price

• Domestic shipping fee

• Handling Fee: Based on the selected handling level

• Cancellation Processing Fee: $10

• After your item arrives at our warehouse, whether a return is possible depends on the seller’s policy. Returns must be requested within 48 hours of package creation (including holidays).

• When an order is successfully canceled, a refund will be issued to the original payment method within 3 to 7 business days.

• Due to the nature of secondhand goods, cancellations and returns are not allowed once the order is submitted. Customers must agree to this policy at checkout.

• Transaction Fee: 12.5% of the item price

• Handling Fee: $5

※If the seller refuses the cancellation request, cancellation and refund are not possible.