After placing a purchase request, cancellations and returns may be restricted depending on the situation.
The applicable policies vary based on your order status, order type, and the seller’s policy, so please carefully review the following information.
If an order is canceled (for example, because the seller is out of stock), it generally cannot be “uncanceled” or restored. Even if the product page still appears available, the seller may not have updated the listing. In this case, please submit a new order form to place a new request.
The refund fee and eligibility depend on whether the purchase was made through We Buy & Ship or Bunjang.
Once your order is submitted, cancellation is generally not allowed.
Exception: Cancellation is possible only when the order status is Paid or Ordered.
From the Confirmed status onward, cancellations are no longer allowed.
If your We Buy order is still unpaid (e.g., in Ready to Pay status), open the order details page, scroll down, and select Delete Order to remove it.
Transaction Fee: 8% of the item price
Handling Fee: Based on the selected handling level
Cancellation Processing Fee: $10
If the cancellation fees are greater than the amount you paid, canceling the order may result in no refundable amount.
Transaction Fee: 8% of the item price
Domestic shipping fee
Handling Fee: Based on the selected handling level
Cancellation Processing Fee: $10
After your item arrives at our warehouse, whether a return is possible depends on the seller’s policy. Returns must be requested within 48 hours of package creation (including holidays).
When an order is successfully canceled, a refund will be issued to the original payment method within 3 to 7 business days.
Refunds are returned to the same original payment method used at checkout (not to a site wallet balance or credits). Depending on your bank/card issuer, the refund may appear as a reversal or as a separate line item. If the refund still does not appear after the stated timeframe, please contact your bank/card issuer for the posting status.
If a shipping label has already been generated for a package, canceling and refunding the shipping payment may no longer be possible.
Once the shipping request and payment are completed and the package has been handed over for international shipping, the shipment can no longer be canceled or stopped.
Due to the nature of secondhand goods, cancellations and returns are not allowed once the order is submitted. Customers must agree to this policy at checkout.
Out of stock: The seller may cancel if the item is no longer available (a refund is issued after cancellation).
Additional fee requests: If the seller attempts to charge the buyer for a fee that the seller is responsible for covering, the purchase cannot proceed and the order may be canceled.
Unsupported payment method: If the seller only accepts direct transactions or bank transfers, the purchase may be canceled and refunded because it cannot be processed through our system.
Seller refusal: The seller may cancel for personal reasons. In some cases, we may no longer be able to purchase from that seller’s store on your behalf.
Transaction Fee: 12.5% of the item price
Handling Fee: $5
※If the seller refuses the cancellation request, cancellation and refund are not possible.
Once inspection is completed and a Package ID has been assigned, cancellation and refunds are no longer available.
If you no longer want the item at this stage, disposal is the only available option. A disposal handling fee (typically $5) applies.
To proceed with disposal, you may be asked to provide your PayPal email so we can send an invoice. Disposal is processed after payment is completed.
Disposal permanently discards the package and its contents, and it cannot be recovered, returned, or shipped after processing.
Q : When will the refunded amount be returned to my account? (We Buy & Ship and Bunjang)
When an order is successfully canceled, a refund will be issued to the original payment method within 3 to 7 business days.
Q : Can I cancel my orders?
Order cancellation depends on which service you used.
Bunjang: Due to the nature of secondhand goods, cancellations and returns are not allowed once the order is submitted. Customers must agree to this policy at checkout.
We Buy: Cancellation is only possible when the order status is Paid or Ordered.
Q : My order was canceled, but I did not receive a full refund.
The order lookup page displays the amount before any discounts are applied. Therefore, the refunded amount reflects the actual amount you paid.
If you did not use any card or coupon discounts at the time of payment and still did not receive a full refund, please contact us via Channel Talk.
When asking about a cancellation, make sure to provide the order number to agent.