Delivered Protection is included with Delivered Korea’s Premium Handling Plan and helps provide compensation support for eligible shipping-related issues such as product damage, loss, misdelivery, or quantity discrepancies.
Please review the details below before using the service.
Coverage may apply if products are damaged or lost during international shipping.
Product damage during shipping
Product loss during shipping
Product defects or malfunctions
Electronics or watches requiring functionality checks
Assembly-related issues involving toys, furniture, or similar items
Cosmetic defects already visible on the product page
Damage difficult to confirm as a shipping accident
Coverage may apply if the received product is clearly different from the order details.
Wrong product received
Missing quantity
Product clearly different from the product page description or images
Product authenticity or counterfeit-related claims
Subjective color differences
Cases where tags or markings are missing
Functionality-related issues
The handling plan cannot be changed after the order request has been submitted.
Delivered Protection applies only to eligible damage, loss, misdelivery, or missing item cases.
Please note:
Exchanges or replacement products are not provided
International shipping fees, consolidation fees, and optional service fees may not always be refundable
Customs duties are non-refundable
DK Credits used for payment will be returned as DK Credits
If covered and non-covered items are shipped together, compensation applies only to eligible items.
Products are packed in a way that helps reduce possible shipping damage. Separate packaging requests may not be available.
Some fragile or high-risk products may be restricted from purchase or shipping depending on the case.
Examples may include:
Audio equipment
Ceramics
Liquor bottles
Extremely fragile products
The following cases may be excluded from compensation:
Defects already visible on the product page or photos
Electronics or products requiring functionality testing
Assembly-related issues discovered after assembly
Minor packaging damage that does not affect product use
Subjective color differences
Authenticity or counterfeit-related claims
Damage difficult to confirm as shipping damage
Unopened products where damage cannot be confirmed without opening
Requests submitted after the application deadline
Compensation requests should generally be submitted within 14 days from the package arrival date.
Requests submitted after the deadline may be excluded from review.
Compensation eligibility is reviewed based on order details, product information, submitted photos/videos, and shipping records.
Category | Light | Standard | Premium |
Price | USD $1.5 / order | USD $3 / order | USD $5 / order |
Basic warehouse service | ○ | ○ | ○ |
Visual inspection | ✗ | ○ | ○ |
Restricted item check | ✗ | ○ | ○ |
Detailed inspection | ✗ | ✗ | ○ |
Inspection video | ✗ | ✗ | ○ |
Delivered Protection | ✗ | ✗ | ○ |
Please Note
Light Plan does not include compensation for insufficient inspection
Light and Standard Plans do not include Delivered Protection coverage for shipping damage or loss
Refund Item | Full Damage / Loss | Partial Damage in Order | Partial Damage in Consolidated Shipment |
Product Price | ○ | Partial | ○ |
VAT / GST | ○ | Partial | ○ |
Handling Fee | ○ | ✗ | ○ |
Payment Processing Fee | ○ | ✗ | ○ |
Domestic Shipping Fee | ○ | ✗ | ○ |
International Shipping Fee | ○ | ✗ | ✗ |
Consolidation Fee | ○ | ✗ | ✗ |
Bubble Wrap Fee | ○ | ✗ | ✗ |
Photo Service Fee | ○ | ✗ | ✗ |
Warehouse Storage Fee | ✗ | ✗ | ✗ |
Customs Duty | ✗ | ✗ | ✗ |
Partial refunds may apply depending on the damaged or missing quantity.
If damage, loss, misdelivery, or quantity differences are found after delivery, please contact Delivered Korea within 14 days from the package arrival date.
2–3 photos of the package exterior
2–3 photos clearly showing the product issue
Photos of the full product
Optional: an unboxing video showing the unopened package and contents
Photos should be taken clearly to help the review process proceed smoothly.
Please contact our support team through chat service: https://www.delivered.co.kr/en/contact-us
Incomplete submissions or requests submitted after 14 days may be excluded from compensation review.
If a package using the Light or Standard Plan may have been lost during shipping, Delivered Korea will check the delivery status with the carrier.
Shipping Method | Inquiry Available After |
DHL / FedEx / UPS | 7+ days after shipping notification |
Other Shipping Methods | 20+ days after shipping notification |
If your package has still not arrived after the expected period, please contact our support team through chat service.